Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

John Newton

Naples,FL

Summary

Customer-oriented room controller with excellent front desk management and communication skills. Adept at addressing guests' needs and going the extra mile to provide exceptional service. Methodical and organized with proven multitasking abilities. Offering over a year of hotel industry experience. Also, a hard-working student at Florida Gulf Coast University with a 3.5 GPA multitasking academics, and hospitality knowledge. Frequently praised as adaptable by peers, I can be relied upon to help your company achieve its goals.

Overview

2
2
years of professional experience

Work History

Front Desk Associate

Radisson
10.2021 - 05.2022
  • Greet, register, and assign rooms to guests of hotels or motels
  • Make and confirm reservations
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
  • Keep records of room availability and guests' accounts, manually or using computers

Front Desk Associate

JW Marriott Marco Island Beach Resort
08.2022 - Current
  • Maintained cleanliness and organization of front desk area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Rooms Controller

JW Marriott Marco Island Beach Resort
01.2023 - Current
  • Communicate with housekeeping and maintenance teams to ensure rooms are cleaned and maintained to standard.
  • Collaborate with front desk staff to ensure a smooth check-in and check-out process for guests.
  • Coordinated check-in and pre-registration procedures for arriving groups.
  • Monitor and manage room inventory, ensuring optimal room allocation and availability.
  • Use hotel management software and systems to track and manage room inventory.

Education

Bachelor of Science - Business Management

Florida Gulf Coast University
Fort Myers, FL
05.2024

Skills

  • Multitasking Skills
  • Guest Relations
  • Excellent Oral and Written Communication
  • Front Desk Management
  • Employee Development
  • Guest Services

References

Sharon DaCosta, Rooms Operations Manager, JW Marriott Marco Island Beach Resort.

(239)-394-2511, sharon.dacosta@marriott.com


Jordan Harned, Director of Front Office, JW Marriott Marco Island Beach Resort

(239)-394-2511, jordan.harned@marriott.com


Timeline

Rooms Controller

JW Marriott Marco Island Beach Resort
01.2023 - Current

Front Desk Associate

JW Marriott Marco Island Beach Resort
08.2022 - Current

Front Desk Associate

Radisson
10.2021 - 05.2022

Bachelor of Science - Business Management

Florida Gulf Coast University

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John Newton