Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

John Ng-Wu

San Antonio

Summary

Seeking a position for new opportunities to expand and develop my skills, experiences, and knowledge to help and improve the lives of members in my local community. Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.

Overview

23
23
years of professional experience

Work History

Waiter/Operations Manager, Customer Experience

Pho 68
Laredo
08.2018 - Current
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company program
  • Provided excellent customer service to ensure guest satisfaction and comfort.

Customer Service Representative

U-Haul
houston
01.2017 - 11.2018
  • Assisted customers with rental reservations and inquiries.
  • Provided information on truck sizes and moving supplies.
  • Processed customer payments and issued receipts accurately.
  • Maintained cleanliness and organization of the rental location.
  • Handled customer complaints with empathy and professionalism.
  • Guided customers in selecting appropriate equipment for their needs.
  • Utilized computer systems for inventory management and order processing.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Bookkeeper

Robert Piping and Heating
Brooklyn
05.2015 - 08.2016
  • Monitored financial records and analyzed data to inform management decisions.
  • Managed employee payroll, ensuring accurate and timely payments.
  • Created invoices and processed customer billing efficiently.
  • Assisted in collecting and processing cash payments from clients.
  • Provided transportation for coworkers and plumbers to job sites as needed.
  • Supported plumbers during emergencies, ensuring prompt response.
  • Facilitated preparation and delivery of materials to job sites.
  • Answered phone calls and addressed customer inquiries regarding plumbing services.
  • Managed daily accounts payable and receivable transactions efficiently.
  • Reconciled bank statements with company financial records accurately.
  • Prepared and organized financial documents for audits systematically.
  • Utilized accounting software to track expenses and generate reports effectively.

Porter/Delivery Driver

Vanward Leasing Company
Brooklyn
01.2015 - 05.2015
  • Greeted customers, fostering a welcoming atmosphere.
  • Delivered exceptional customer service, building strong relationships with clients.
  • Safely transported clients to preferred dealerships.
  • Assisted customers by driving vehicles to mechanics for service.
  • Coordinated vehicle pick-up and delivery for clients.
  • Maintained cleanliness and organization of work environment.

Chef

Chef V
Long Island City
01.2014 - 01.2015
  • Set up, Maintained and cleaned juicing equipment.
  • Followed food and safety standards.
  • Worked with others in a fast and efficient manner to complete the process of producing the product.
  • Prepared ingredients for juice by washing and cutting fruits and vegetables.
  • Prepared juice by operating blenders and juicing equipment.
  • Participated in quality and sanitations regulation check.
  • Packaged and store beverages in an orderly fashion.
  • Arranged and organized products for preparation of delivery.

Toyota Parts Inventory Control Clerk

Plaza Auto Mall
Brooklyn
12.2013 - 01.2015
  • Organized and inspected stockroom supplies to ensure efficient inventory management.
  • Operated scanners to tag and scan merchandise for accurate tracking.
  • Located merchandise promptly upon request to enhance customer satisfaction.
  • Collaborated with team members to expedite product sales and improve service efficiency.

Delivery Driver

Papa John’s
Brooklyn
01.2013 - 01.2014
  • Assisted in food preparation and store organization.
  • Aided in order taking while introducing new products and services.
  • Restocked inventory supplies to ensure product availability.
  • Maintained a clean and organized working environment.
  • Inspected and maintained vehicle for reliability and safety.
  • Delivered goods and services efficiently to designated locations.
  • Greeted customers respectfully to enhance service experience.

Cashier/Driver/General Manager

Spring Garden Chinese Restaurant
Okeechobee
01.2003 - 01.2012
  • Provided information and description about products.
  • Collected payments for exchanges of goods.
  • Processed credit card transactions in an efficient manner.
  • Processed payments, exchanges, cancellation and refunds.
  • Delivered goods in a fast and efficient manner.
  • Assisted in checking and ordering inventory supplies.
  • Guided recruitment and training of new employees.
  • Established and build relationship with vendors.
  • Monitor restaurant to ensure food and safety standards are met.
  • Analyzed and interpreted financial records and data.
  • Resolves customer complaints and issues in an appropriate manner.

Education

High School Diploma -

Okeechobee High School
Okeechobee
01.2004

College of Staten Island

Skills

  • Interpersonal communication skills
  • Conflict resolution
  • Food safety
  • Inventory management
  • Cash handling
  • Team collaboration
  • Time management
  • Attention to detail
  • Effective communication
  • Problem solving
  • Point of sale (POS) system operations
  • Quality control
  • Complaint resolution
  • Verbal and written communication
  • Food service etiquette
  • Reliability and punctuality
  • Effective customer upselling
  • Politeness and friendliness
  • Tactful engagement
  • Problem-solving for customer needs
  • Relationship building
  • Customer service excellence
  • Adaptability in communication style
  • Expert cash handling
  • Quality assurance in service delivery
  • Confidence-boosting communication techniques

Languages

English
Professional
Chinese (Cantonese)
Limited

Timeline

Waiter/Operations Manager, Customer Experience

Pho 68
08.2018 - Current

Customer Service Representative

U-Haul
01.2017 - 11.2018

Bookkeeper

Robert Piping and Heating
05.2015 - 08.2016

Porter/Delivery Driver

Vanward Leasing Company
01.2015 - 05.2015

Chef

Chef V
01.2014 - 01.2015

Toyota Parts Inventory Control Clerk

Plaza Auto Mall
12.2013 - 01.2015

Delivery Driver

Papa John’s
01.2013 - 01.2014

Cashier/Driver/General Manager

Spring Garden Chinese Restaurant
01.2003 - 01.2012

High School Diploma -

Okeechobee High School

College of Staten Island

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John Ng-Wu