JOHN NGATIA
NAIROBI
Summary
CAREER OBJECTIVES mission Hospitable RECREATION ATTENDANT proficient in obtaining and setting up recreational equipment, admitting patrons to recreational facilities and responding to requests for information. Customer-focused individual with positive attitude and friendly demeanor. In-depth knowledge of recreational facility rules and regulations, programs and amenities. Flexible Attractions Attendant with proven customer service skills to meet demands of busy entertainment park. Accomplishes tasks with minimal direction. Friendly and willing to interact with guests of all ages to promote rides and attractions and create enjoyable experiences.
Overview
5
5
years of professional experience
Work History
RECREATION ATTENDANT
BIN AL SHEIKH HOTELS & RESIDENCES
10.2022 - Current
- Established team rosters, scheduled leagues and tournaments and enforced rules and regulations of recreation and athletic programs.
- Managed timesheets for recreation attendants, instructors and coaches to provide prompt payment.
- Inspected equipment to detect wear and damage, and conducted minor repairs such as oiling parts.
- Provided information about facilities, entertainment options and rules and regulations to visitors.
- Upsold recreational club memberships by promoting new recreational sections, boosting membership sales by 60%.
- Checked swimming pool chemical levels and temperature to maintain water quality and safety.
- Upsold recreational club memberships by promoting new recreational sections, boosting membership sales 50%.
Sales consultant
Mapka Investment, JAMII GAS
11.2020 - 04.2022
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Increased overall revenue 30% from onpoint sales through effective salesmanship and great negotiation skills
Field Sales Agent
Golden Marketing
01.2019 - 10.2021
- Maintained responsibility for 250 accounts within assigned territory, consistently touching base to assess needs and satisfaction.
- Maintained accurate and thorough records of leads and customer account information.
- Traveled throughout assigned territory to leverage leads and visit existing customers.
- Developed and presented educational pitches detailing practical and financial product benefits.
- Conducted research to monitor market conditions and industry competitors
- Maintained accurate and thorough records of leads and customer account information
- Traveled throughout assigned territory to leverage leads and visit existing customers
- Maintained responsibility for 500 accounts within assigned territory, consistently touching base to assess needs and satisfaction
- Developed and presented educational pitches detailing practical and financial product benefits
- Forecasted sales, developing and evaluating various methods of customer interaction
- Closed over 100 deals in less than 4 months
- Maintained responsibility for 1000 accounts within assigned territory, consistently touching base to assess needs and satisfaction
Education
Diploma - Information Technology
Zetech University
NAIROBI KENYAKENYA CERTIFICATE OF SECONDARY EDUCATION -
Aguthi Secondary School
NAROMORU ,KENYA12.2017
GED -
Mureru Primary School
NAIROBI, KENYA12.2011
Skills
- SKILLS ACQUIRED
- Record keeping & filling documents
- Solving problems
- Maintaining records
- Training
- Data input
- Account opening
- SPECIAL SKILLS
- I am a team leader I possess effective communication skills and thus able to effectively relate with people of all kinds and classes
- My ability to deal with delicate situation is very demonstrable as am always in a position to reason logically
- HOBBIES
- Socializing
- Travelling
Additional Information
- PERSONAL DETAILS NAME:
Timeline
RECREATION ATTENDANT
BIN AL SHEIKH HOTELS & RESIDENCES
10.2022 - Current
Sales consultant
Mapka Investment, JAMII GAS
11.2020 - 04.2022
Field Sales Agent
Golden Marketing
01.2019 - 10.2021
Diploma - Information Technology
Zetech University
KENYA CERTIFICATE OF SECONDARY EDUCATION -
Aguthi Secondary School
GED -
Mureru Primary School
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