John Nghiem
Plano,TX
Summary
Motivated and team-oriented professional aiming to advance into a mainteance/mechatronics role. Demonstrated exemplary understanding of Amazon SSD operations, and expertise in amnesty floor monitoring.
Overview
9
9
years of professional experience
Work History
SSD Associate
Amazon STX8 and Amazon STX2
Richardson, TX
10.2021 - Current
- Execute daily operations of assigned department
- Train staff to help support critical roles and enhance productivity
- Amnesty Floor Management at STX8: Manage Amazon robotics floor operations
- Maximized efficiency by decreasing pod gaps between stations/walls from 20% to 5%
- Picker at STX8: Pick packages from inventory into chutes
- Consistently delivered pick rate of 400+ units per hour
- Number 1 picker at STX8
- Dispatcher at STX2/STX8: Oversee all driver routes and resolve route issues
- Consistently completed 200+ routes in under 2 hours
- Returns to Station at STX2: Assist flex drivers with package problems and routes and facilitate returns to station
- Resolved driver flex app issues at rate of 20 flex drivers per hour
- Inducter at STX2:
- Consistently delivered induct rate of 3500 units per hour
- Number 1 inducter at STX2
IT Associate
Epic.io
Dallas, TX
03.2019 - 09.2021
- Monitored facilities, servers, and equipment
- Facilitated customer and engineer engagements
- Praised for exceptional customer service
Medication Courier
Ascript Pharmacy
Dallas, TX
08.2018 - 03.2019
- Transported medications from central pharmacy to hospice centers
Team Lead
Sam’s Club
Plano, TX
02.2017 - 08.2018
- Trained front end associates to safely use machinery
- Updated management on day-to-day operations
- Participated in process improvement meetings
- Provided excellent customer service
Education
Associate of Science - Electromechanical System
Texas State Technical College
Red Oak, TX08-2025
Richland College
Richardson, TX01.2015
Skills
- Problem Solving
- Process improvement
- Issue troubleshooting
- Adaptability and flexibility
- Computer skills
- Reliable and punctual
- Time Management
- Team Leadership
- Team Management
- Customer Engagement
- Customer Satisfaction
- Customer Service
- High Quality
- Performance
- Productivity
- Teamwork
- Safety
- Compliance
Languages
English (fluent), Chinese (intermediate), Spanish (elementary)
Timeline
SSD Associate
Amazon STX8 and Amazon STX2
10.2021 - Current
IT Associate
Epic.io
03.2019 - 09.2021
Medication Courier
Ascript Pharmacy
08.2018 - 03.2019
Team Lead
Sam’s Club
02.2017 - 08.2018
Associate of Science - Electromechanical System
Texas State Technical College
Richland College
Similar Profiles
Karen PeriKaren Peri
Senior Program Manager at Amazon Entertainment (Prime Video, Amazon Studios, Amazon Music, Twitch, Audible)Senior Program Manager at Amazon Entertainment (Prime Video, Amazon Studios, Amazon Music, Twitch, Audible)
Anusha RamanandaAnusha Ramananda
Full Lifecycle Recruiter at Amazon, Amazon University Talent AquisitionFull Lifecycle Recruiter at Amazon, Amazon University Talent Aquisition
Jigyasu AnandJigyasu Anand
Software Development Engineer in Test at Amazon(Amazon Autos)Software Development Engineer in Test at Amazon(Amazon Autos)
Andrew Cole-EmuzeAndrew Cole-Emuze
Network Manager at HanoverNetwork Manager at Hanover
Jake GrinnellJake Grinnell
Marketing Communications Specialist at Projectmates by Systemates Inc.Marketing Communications Specialist at Projectmates by Systemates Inc.