John Nguyen

• Create documentation for company procedures and points of contact.
• Work order creation and asset procurement.
• Diagnose and repair PC or Apple devices and hardware sync.
• Ensure timely order processing, delivery, and shipment to meet SLA requirements.
• Perform EOL services and secure data destruction for Google, Amazon, and Meta.
• Create bug reports and support ticketing in accordance with SLA guidelines.
• Bios and OS update and repair.
• Prepare workbench and office for daily operations.
• Train and onboard technicians along with filing any bug reports on their behalf.
• Perform biweekly asset audits of over 200 to ensure all assets and tools are accounted for.

• Assessed, diagnosed, and troubleshot malfunctioning hardware and software deployments to support nonstop operations.

• Assembled server racks along with installation of proper network lines and infrastructure using hand tools, components, and peripheral accessories.

• Verified all server racks are built to customer's specification and quality control.

• Trained hardware specialist team members on proper procedures to maintain consistency in knowledge base.