John Nguyen
I.T
LAVACA,AR
Summary
Dedicated IT professional with extensive experience in helpdesk support, quality assurance, and supervisory roles. Demonstrated track record in configuring and troubleshooting IT systems, improving operational efficiency. Strong leadership skills to guide and motivate teams. Magna Cum Laude graduate with a passion for technology and commitment to continuous learning.
Overview
9
9
years of professional experience
Work History
Helpdesk Technician
Bachoco (OK Foods)
09.2022 - Current
- Configure and install end-user equipment, including desktops, laptops, tablets, printers, scanners, MFPs, projectors, TVs, desk phones, and cell phones
- Assist IT teams in the installation and troubleshooting of servers, switches, routers, wireless access points, UPS systems, and security cameras
- Provide support for third-party vendors with plant-specific computer systems
- Key Achievement: Implemented a standardized setup process for new devices, reducing installation time by 15%
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
Quality Assurance Technician
Simmons Foods
03.2020 - 09.2022
- Conducted tests and inspections on products during various stages of the production process, compiling and evaluating statistical data to ensure quality and reliability
- Performed analytical tests using specialized equipment, calculating measurements and recording results
- Collected, measured, and weighed samples to maintain quality records, contributing to the implementation of a total quality management program
- Key Achievement: Improved defect identification processes, leading to a 10% reduction in production errors
- Conducted root cause analyses for identified defects, implementing preventive measures to minimize recurrence rates.
- Performed thorough inspections of incoming materials and outgoing products.
Property Manager
Holloway House
03.2017 - 09.2022
- Coordinated property showings for potential renters and scheduled maintenance and repairs
- Managed daily office operations, ensuring smooth workflow and efficient processes
- Key Achievement: Increased occupancy rates by 12% through strategic marketing and tenant retention initiatives
Assistant Store Manager
Big O Tires
03.2016 - 03.2017
- Oversaw office administration tasks, including invoice payments and employee supervision
- Led customer service initiatives, ensuring a high level of client satisfaction
- Managed staff schedules to optimize store operations
- Key Achievement: Enhanced customer service satisfaction ratings by 15% through staff training and process improvements
Education
Associate of Science - Computer Science
University of Arkansas - Grantham
01.2024
Bachelor of Science - Computer Science
University of Arkansas - Gramtham
02.2025
Skills
- IT troubleshooting
- System configuration
- Software installation
- Quality assurance testing
- Data analysis
- Microsoft Office Suite
- Various IT management and QA tools
- Project management software
- Leadership
- Communication
- Problem-solving
- Customer service
- Team collaboration
- Software updates
- Testing procedures
- Equipment inspection
- Security protocols
- Time management
Timeline
Helpdesk Technician
Bachoco (OK Foods)
09.2022 - Current
Quality Assurance Technician
Simmons Foods
03.2020 - 09.2022
Property Manager
Holloway House
03.2017 - 09.2022
Assistant Store Manager
Big O Tires
03.2016 - 03.2017
Bachelor of Science - Computer Science
University of Arkansas - Gramtham
Associate of Science - Computer Science
University of Arkansas - Grantham
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