Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic
JOHN NGUYEN

JOHN NGUYEN

Elk Grove,CA

Summary

An enthusiastic, adaptable, and goal-oriented candidate committed to team success through efficient work, attention to detail and excellent relationship skills. A designer with over 5+ years of successful experiences in Product Design, Quality Assurance and Customer/Client satisfaction. Recognized for taking on any tasks with full of transparency and sense of urgency. Efficient, reliable and hardworking team player with strong work ethic and ability to thrive with a positive attitude.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Night Merchandiser

Costco
Elk Grove, CA
06.2023 - Current
  • Tracked product and supply inventories and reported findings to supervisors.
  • Pulled items from stock using lift equipment and added to shelves or bins.
  • Gathered assigned merchandise and transported to store floor locations using hand pallet jacks.
  • Reset merchandise throughout assigned section to give shelves and racks professional appeal.
  • Updated pricing and sales signs to promote merchandise.

Front End

Costco
Elk Grove, CA
06.2022 - Current
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Handled payment processing and provided customers with receipts and proper bills and change.

Product Development Designer

Inside Weather
Rancho Cordova, CA
10.2019 - 05.2021
  • Executing and documenting design project phases using Solid Works, Illustrator, Photoshop, InDesign, and Microsoft & Google Programs such as Word, Powerpoint, and Excel.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Operated industrial cutting equipments and machinery to manufacture corrugate packaging, fabric patterns, and product line prototypes.
  • Collaborated with colleagues from different business department to build rapport on product ergonomics, user experience, and product aesthetics and features.

Graphic Designer

THEM Entertainment LLC
Sacramento, CA
08.2019 - 02.2020
  • Leveraged proficiency in Adobe InDesign, Photoshop and Illustrator to design logos, brochures catalogs, posters, landing pages and other promotional materials.
  • Designate decision-making choices on colors palettes and themes while adding functionality to create new designs.
  • Consulted and collaborated with clients to define design requirements present mockups, collect information for adjustments, and manage development projects.
  • Oversaw product design, print design and marketing collateral from concept to completion.

Quality Assurance Intern

StockX
Detroit, MI
05.2018 - 08.2019
  • Performed standard inspection of first article, first pallet and random sampling inspection to StockX standards.
  • Inspected, verified and documented quantifiable characteristics of finished goods, comparing against customer specifications and company quality standards to achieve company authentication rate of 99.5%
  • Provided analytical, planning and coordination support on projects as assigned, reviewing, interpreting, analyzing and illustrating data to stimulate and support enlightened decision making.
  • Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies with quality and production leadership.

Education

Bachelor of Science - Industrial Design

San Jose State University
San Jose, CA
05.2019

Skills

  • Prototype Development
  • Production Support
  • Computer Literate
  • Quality Assurance
  • Team Contribution
  • Issue Resolution
  • Customer Service Excellence
  • Client Satisfaction

Accomplishments

  • Reduced wastage on raw materials by designing effective designs purposely to not only value the product at low cost but to also increase production time.
  • Increased the Summa Cutting productivity by designing a user-friendly experience and systematic operating flow for operators to follow and manage their duties.
  • Strengthen the image and identity for many clients' branding through typography and color theory designs and research.
  • Documented, resolved, and executed a quality control authentication process on highly-sought hyped products which successfully led into mandating a Standard of Procedures for specific items for authenticators to follow .
  • Strengthen the Quality Control department by executing a pass/no pass spreadsheet to determine the daily inbound products and adding accountability for authenticating and payout processing.

Certification

Sneaker Essentials

  • Certificate of Achievement in Fashion Institute & Technology
  • Sneaker design and functionality
  • Manufacturing and distribution
  • Brand strategy and marketing
  • Publicity and media

Additional Information

  • Strategized cost-saving processes through efficient and eco-friendly designs to reduce labor costs and increase production time.
  • Performed effective operational processes to improve time turnover and operation flow.
  • Consulted and strengthen professional client relations through collaboration, networking, and rapport building.
  • Documented, resolved, and executed a quality control authentication process on highly-sought hyped products which successfully led into mandating a Standard of Procedures for specific items for authenticators to follow.
  • Strengthen quality control processes by executing an interactive spreadsheet to determine the quality of daily inbound products while adding accountability in every stage the product had gone through.

Timeline

Night Merchandiser

Costco
06.2023 - Current

Front End

Costco
06.2022 - Current

Product Development Designer

Inside Weather
10.2019 - 05.2021

Graphic Designer

THEM Entertainment LLC
08.2019 - 02.2020

Quality Assurance Intern

StockX
05.2018 - 08.2019

Bachelor of Science - Industrial Design

San Jose State University
JOHN NGUYEN