John Nicholson

One of two Support Analyst III who supported 11 facilities including 10 manufacturing plants. As Support Analyst we were responsible for taking Cherwell Service Request and Incidents.

Responsible for New Hire Setups, Modifications, Termination Account Changes at a level consistent with SOX Standards.

Technologies Supported

• Active Directory
• Microsoft Exchange
• Cherwell Ticketing System
• Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• Windows 10
• Windows 11
• Entrust Two Factor Authentication
• Duo Authentication
• Meraki User Accounts
• iPhone iOS
• Oracle Electronic Resource Planning
• IBM Maximo
• Kronos Time Keeper
• Teamviewer Remote Support
• PRTG Alert System
• Logstach Login Attempts
• Mobileiron Mobile Security
• Symantec Endpoint Security
• Microsoft SharePoint
• Wrote Cherwell Knowledge Base Articles
  

Hardware Supported

• Cisco IP Phones
• IBM Thinkcentres T440, T450
• Dell 7490, XPS, Precision 3570, Precision 5570
• IBM and Dell Desktops
• HP MFP Devices on an MPS Contract
• Intermec Tag Printers
• Brother Label Printers

• Contractor for Xerox at Wake Medical
• Forecasted and Implemented MFP Device Rollouts
• Installed Multi Function Devices during each Wake Clinic Rollout
• Completed MFD and Printer Training for End Users
• Implementation Team Lead for Contract Renewal
• Managed Team of 4 Install Technicians
• Wake Cancer Center Install Lead
• 525 @ Vine Install Lead

• Top salesperson for electronic warranties and tech services

• Electronic Pricebook Implementation
• Microsoft Exchange -Active Directory
• Group Policy
• Terminal Server-DHCP Reservations
• IBM Blade housing 8 vShpere virtual servers
• AS400
• SQL Jobs
• Windows XP PCs
• VoIP phone system
• Ruby point of sales system

• Created and Implemented Company Electronic Pricebook
• Maintained Retail, Cost, and item Information for store inventories
• Vendor Contact for all item level cost information
• Completed Cost Margin Analysis to Calculate Retail Pricing
• Maintained Company Technical Equipment
• Social Media Administrator
• Financial Software Administrator (Cobol)
• Hyper V virtual servers
• Microsoft Exchange 2008
• PDI Financial System Microsoft 2003
• Maintained Unix Server for the Financial System
• Gilbarco Passport POS Trainer
• Windows XP back Office PC Trainer