Summary
Overview
Work History
Education
Skills
Training
Timeline
Generic

JOHN NICOLAOU

Staten Island,NY

Summary

Dynamic and results-driven business leader with 20+ years of experience launching and scaling operations in security, logistics, and retail. Proven expertise in managing large teams, streamlining procedures, and delivering top-tier client service. Adept in financial oversight, regulatory compliance, and cross-regional leadership. Recognized for strategic thinking, operational excellence, and a people-first leadership style.

Overview

23
23
years of professional experience

Work History

Regional Manager

VISUAL PROTECTION SECURITY
01.2025 - Current
  • Oversee operations across 16 sites in the New Jersey area to ensure optimal staffing, policy compliance, and client satisfaction.
  • Oversee and manage Profit & Loss (P&L) statements, closely tracking income and expenses to ensure financial targets are met.
  • Manage, train, and are responsible for over 100 security guards and 5 supervisors 7 days a week.
  • Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
  • Create and manage weekly schedules for over 100 security guards, ensuring proper coverage across all sites.
  • Develop and implement contingency plans to handle call outs and last-minute staffing adjustments.
  • Lead recruitment, training, and development of security personnel to meet client and company standards.
  • Coordinate with site supervisors to streamline reporting procedures and enhance incident response protocols.
  • Manage client relationships and respond to service needs with urgency and professionalism.
  • Ensure all security operations and staffing practices remain compliant with New Jersey labor and industry regulations.
  • Conduct regular audits and site visits to maintain performance and regulatory standards.
  • Assist managers in Las Vegas and Los Angeles with policies, training, and operational strategies to ensure optimal performance and excellent client experience.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on service updates.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.

Owner / Delivery Service Partner

JPR PRIME DELIVERY LLC
07.2019 - 12.2023
  • Transferred from DEW2 to DYY6 to assist with the successful launch of the new Amazon delivery station.
  • Ramped from 25 to 60 active delivery routes within a 2-month span, ensuring staffing, logistics, and operational readiness.
  • Spent extensive hours training newly launched DSPs to support their successful onboarding and integration.
  • Launched and operated last-mile delivery business in partnership with Amazon.
  • Built operational procedures and business systems for success.
  • Recruited, trained, and led a team of 100+ Delivery Associates to meet high-performance metrics.
  • Ensured compliance with safety protocols and delivery standards.
  • Oversaw daily logistics, dispatch, routing, and customer satisfaction initiatives.
  • Resolved operational issues with swift, effective decision-making.
  • Trained, mentored, and supported high-performing team, providing regular performance review and feedback.
  • Enforced safety policies and procedures for drivers.
  • Conducted regular ride-alongs, audits, and performance reviews to ensure team readiness and policy compliance.
  • Managed all financial activities, including budgeting, payroll, and reporting ensuring profitability
  • Fostered a culture of continuous improvement and team accountability.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.

Owner

WINE SO FINE & LIQUORS INC
11.2002 - 04.2021
  • Founded and grew business from $600K to over $2 million in annual sales.
  • Developed business plans, managed budgets, and led marketing efforts.
  • Recruited and coached over 100 employees to provide outstanding service.
  • Maintained high customer satisfaction through training and operational excellence.
  • Provided direct leadership across purchasing, staffing, and customer engagement.
  • Implemented procedures to streamline workflows and maximize profitability.

Education

Bachelor of Science - Economics, Finance

College of Staten Island, CUNY
Staten Island, NY
06.2000

Skills

  • Strategic Leadership & Operations Management
  • Client Relations & Satisfaction
  • Profit & Loss Accountability
  • Team Building & Development
  • Regulatory Compliance (NJ Labor Laws)
  • Emergency & Contingency Planning
  • Cross-Regional Coordination
  • Process Improvement
  • Budgeting & Financial Reporting

Training

  • Emotional Intelligence & Leadership Training
  • Choice Center University – Las Vegas, NV
  • Completed experiential leadership development coursework.
  • Enhanced self-awareness, communication, and motivation.
  • Focused on EQ growth to improve both personal and professional success.

Timeline

Regional Manager

VISUAL PROTECTION SECURITY
01.2025 - Current

Owner / Delivery Service Partner

JPR PRIME DELIVERY LLC
07.2019 - 12.2023

Owner

WINE SO FINE & LIQUORS INC
11.2002 - 04.2021

Bachelor of Science - Economics, Finance

College of Staten Island, CUNY

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