John Nix
Sallisaw,OK
Summary
Results-driven infrastructure and network professional with 20+ years of experience supporting mission-critical systems across telecommunications, LAN/WAN, and enterprise platforms. Skilled in network administration, vendor coordination, and vulnerability mitigation, with a history of improving reliability, reducing disruptions, and leading technical support across the full deployment lifecycle.
Overview
1
1
Certification
23
23
years of professional experience
Work History
IT Support Analyst II
ArcBest
Fort Smith, Arkansas
06.2020 - Current
- Streamlined productivity by preemptively resolving complex multiplatform systems in Linux, Windows, MacOS
- Mitigated vulnerabilities and applied patches across platforms, enhancing system integrity.
- Supported enterprise mission-critical infrastructure for nationwide workforce, ensuring operational continuity
Communications Specialist
ArcBest
Fort Smith, Arkansas
06.2019 - 06.2020
- Coordinated deployment of voice and network systems to enhance connectivity across facilities
- Partnered with infrastructure, security, and network engineers to streamline project delivery, improving collaboration and efficiency
- Provided technical leadership during implementation as well as post deployment with vendors and contractors to maintain maximum reliability and efficiency
- Designed, deployed, and maintained telecommunications infrastructure for multiple facilities and renovations, ensuring reliable communication systems
Network Engineer
360 Communications
Sallisaw, Oklahoma
05.2016 - 06.2019
- Designed, deployed, and maintained wired and wireless network systems, enhancing network reliability and optimizing operational costs
- Provided Layer 1-3 support, operated licensed, unlicensed and CBRS
- Supported both fixed wireless as well as LTE network
- Mentored technical staff on adherence to procedures, fostering a culture of best practices and knowledge sharing
- Coordinated maintenance windows to minimize disruptions
- Coordinated documentation and stakeholder communication during acquisition processes to ensure alignment and compliance
Operations Manager/ Lead Technician
CSWEB
Sallisaw, Oklahoma
01.2004 - 05.2016
- Directed operation of mission-critical network infrastructure
- Directed sales efforts for enterprise accounts, contributing to revenue growth.
- Facilitated acquisition of CSWEB, enabling integration into 360 Communications.
Skills
- Infrastructure support
- Network administration
- Windows administration
- Linux administration
- Patch management
- TCP/IP
- LAN/WAN
- Cross-platform support
- VoIP technologies
- Unified communications
- Vendor coordination
- Infrastructure management
Certification
- CompTIA A+
- CCNA
Timeline
IT Support Analyst II
ArcBest
06.2020 - Current
Communications Specialist
ArcBest
06.2019 - 06.2020
Network Engineer
360 Communications
05.2016 - 06.2019
Operations Manager/ Lead Technician
CSWEB
01.2004 - 05.2016