
Newly graduated Psychiatric Mental Health Nurse Practitioner with a demonstrated history of working with the mentally ill in the health care industry. Developed strong case management skills while working with clients to keep them safe at home and in the community, free from hospitalizations. Skilled in-home care nursing, management, adult foster care, Medicaid, Medicare, and managed care insurance. With excellent organizational skills, a strong work ethic, great at being a quick learner, and time management. Able to meet deadlines in a timely fashion. A zealous patient advocate with a particular interest in mental health and tackles complex global challenges such as substance abuse, opioid use, lack of mental health care access, addressing any barriers using a multidisciplinary approach and removing the stigma associated with the illness.
• Managed and mentored up to 8 clinical managers, 70 case managers and other support administrative staff.
• Effectively oversaw overall operation services of assigned region that entails patient services, financial management, quality assurance, risk management, patient care, employee satisfaction and retention.
• Assisted Executive Director/Administrator in preparation and administration of organization's budget. Monitored budget on monthly basis and was responsible to operate within approved budget while providing excellent quality of care.
• Ensured continuous high quality and safe delivery of home health services provided through organizations.
• Maintained open lines of communication with staff to boost morale, improve processes, enhance problem solving and maintain proactive work environment.
• Assisted clinical managers in managing clinical teams and planning for timely completion of all requirements within assigned area.
• Implemented and directed different care models to improve patients’ outcomes and staff’s life work balance.
• Provided help in assessment, planning, implementation and evaluation of patient/client and family/caregiver care to all clinical personnel as indicated.
• Assisted clinical managers to develop skills and techniques in evaluating performance of clinicians.
• Participated in recruitment, hiring and off-boarding process.
• Coordinated and completed process of annual evaluations on assigned clinical staff. Managed individual performance and
• Implemented performance improvement programs for underperforming staff when required.
• Assisted in planning and implementation of new clinical services and continuing education services and continuing education programs to meet education and training needs of agency personnel.
• Assisted with evaluation and improvement of organization performance via performance improvement program based on current or projected area results. Produced and provided weekly, monthly, quarterly and annual reviews. Performed gap analysis where necessary and implemented corrective actions as needed when expected results are not achieved.
• Assured compliance with local, state and federal laws regarding licensure and certification of agency personnel and maintained compliance with accreditation home care standards where applicable.
• Interpreted operational indicators to detect census changes and increases or decreases in volume that could impact staffing levels, revenues or expenses.
• Promoted home health referrals in health care community.
• Oversaw maintenance of patient clinical records, statistics, reports and records for purposes of evaluation and reporting of organization activities.
• Worked as on-call supervisor back up on call and did MAP consults for group homes across state.