Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Juan Navarrete

San Diego,CA

Summary

Dynamic Sales Officer with a proven track record at Self Employed Services, excelling in customer relationship management and sales forecasting. Leveraged brand building and influential negotiation skills to significantly enhance market share and client retention. Recognized for leading teams to surpass revenue targets by over 30%, showcasing exceptional stakeholder management and collaborative prowess.

Overview

50
50
years of professional experience

Work History

Sales Officer

Self Employed Services
San Diego, CA
05.1980 - Current
  • Analyzed customer feedback to improve product offerings.
  • Delivered sales presentations to high-level executives and decision-makers.
  • Used cold calling and networking to sell products and services.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Prepared and submitted sales reports and expense reports on a regular and timely basis.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Coached, developed and motivated team to achieve revenue goals.
  • Supported sales team members to drive growth and development.
  • Prepared weekly reports summarizing current sales performance metrics.
  • Developed strategies to increase sales and market share.
  • Collaborated with other departments to ensure customer satisfaction throughout the process.
  • Utilized CRM software to manage customer interactions and sales processes efficiently.
  • Maintained accurate records of all sales activities and results.
  • Conducted market research and reported on competitors.
  • Maintained active sales contacts with assigned accounts to keep communication open and capture consistent revenue.
  • Monitored market trends, competitor activities, and product developments to adjust sales strategies accordingly.
  • Adjusted sales techniques based on interactions and feedback from customers and peers.
  • Enhanced product knowledge through continuous learning and professional development activities.
  • Collaborated with marketing teams to develop and implement promotional strategies and campaigns.
  • Managed a portfolio of accounts to achieve long-term success.
  • Conducted research on competitive products and services.
  • Acted as a liaison between the customer and cross-functional internal teams.
  • Contacted current and potential clients to promote products and services.
  • Implemented promotional campaigns to boost sales volume.
  • Developed a comprehensive understanding of company products and services.
  • Provided detailed and accurate sales forecasts to senior management.
  • Ensured compliance with sales policies, practices, and legal requirements.
  • Coordinated Daily Field Reports (DFRs) and distributed to clients.
  • Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
  • Identified customer needs and developed customized solutions.
  • Built relationships with key clients through regular contact.
  • Developed and significantly grew assigned territory using strong engagement and marketing skills.
  • Set and monitored sales targets for individual team members and the team as a whole.
  • Attended industry events, conferences, and tradeshows to network and generate new business leads.
  • Resolved customer complaints regarding sales and service.
  • Negotiated contracts and closed agreements to maximize profit.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Trained and mentored junior sales representatives and team members.
  • Identified and targeted new business opportunities through market research and analysis.
  • Used change methodologies to increase sales and led projects for increased productivity.
  • Developed and implemented strategic sales plans to achieve corporate objectives.
  • Provided exceptional customer service throughout the entire sales process.
  • Reviewed and analyzed sales performance against plans to determine effectiveness.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Oversaw regional and local sales managers and staff.
  • Developed business cases for new products or services to present to senior management.
  • Built and maintained strong, long-lasting customer relationships to ensure high levels of customer satisfaction.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Directed and coordinated products, services and sales activities.
  • Gained market share in new sales performance through aggressive team training.
  • Generated leads through networking, cold calls, and email campaigns.
  • Sourced new sales opportunities through inbound lead follow-up.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Maintained updated knowledge through continuing education and advanced training.
  • Updated and maintained databases with current information.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Identified needs of customers promptly and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Operated equipment and machinery according to safety guidelines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Managed household errands and other essential duties.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked effectively in team environments to make the workplace more productive.
  • Operated a variety of machinery and tools safely and efficiently.

Consultant

Various
San Diego
02.1975 - Current
  • Produced thorough, accurate and timely reports of project activities.
  • Facilitated communication between corporate headquarters and personnel working in the satellite offices.
  • Collaborated with marketing team to create promotional campaigns that increased foot traffic at the satellite location.
  • Resolved customer complaints promptly in order to maintain high levels of customer satisfaction at the satellite location.
  • Maintained accurate records of inventory levels and sales transactions for the satellite office.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Oversaw day-to-day activities related to financial transactions such as deposits, payments, refunds.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Proposed or approved modifications to project plans.
  • Analyzed data from surveys conducted on customers visiting the satellite office and made recommendations based on findings.
  • Managed the daily operations of a satellite office, including budgeting and staffing.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Coordinated with corporate headquarters on policy implementation, new initiatives, and other operational matters.
  • Recruited and trained new employees to meet job requirements.
  • Delegated work to staff, setting priorities and goals.
  • Conducted periodic reviews of policies and procedures followed by employees in order to ensure adherence to company guidelines.
  • Created and managed budgets for travel, training, and team-building activities.
  • Monitored the performance of satellite office personnel to ensure customer service standards were met.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Developed and implemented strategies for improving efficiency in all areas of satellite operations.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Assigned work and monitored performance of project personnel.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Provided feedback to corporate headquarters on employee performance issues or disciplinary actions taken at the satellite office.
  • Analyzed customer trends and developed plans to maximize customer satisfaction levels at the satellite office.
  • Analyzed business performance data and forecasted business results for upper management.
  • Recruited, interviewed, hired, trained, supervised and evaluated staff members at the satellite office.
  • Scheduled regular maintenance visits for equipment used in operations at the satellite office.
  • Ensured compliance with all applicable laws and regulations regarding employment practices.
  • Implemented customer service training programs to improve overall customer experience levels.
  • Advised management on changes needed to improve operational efficiency within the satellite office.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Implemented quality control measures to uphold company standards.
  • Assisted customers with product selection decisions in order to increase sales revenues for the company.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Identified needs of customers promptly and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Updated and maintained databases with current information.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Worked with cross-functional teams to achieve goals.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Operated equipment and machinery according to safety guidelines.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Worked effectively in team environments to make the workplace more productive.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Maintained updated knowledge through continuing education and advanced training.

Skills

  • Profile and revenue-generating strategies
  • Revenue-generating strategies
  • Brand building
  • Promotional sales events
  • Sales process engineering
  • Influencing skills
  • Closing techniques
  • Brand representation
  • Sales planning
  • Competitor analysis
  • Pipeline management
  • Customer relationship management
  • Sales training
  • Upselling strategies
  • Cross-selling techniques
  • Target setting
  • Budget management
  • Sales reporting
  • Deal structuring
  • Sales presentations
  • Negotiation techniques
  • Consultative selling
  • Team collaboration
  • Sales forecasting
  • Stakeholder management
  • Lead generation
  • Effective negotiation
  • Business networking
  • Sales analytics
  • Account development
  • Relationship building
  • Client retention

Languages

Spanish
Native/ Bilingual

Timeline

Sales Officer

Self Employed Services
05.1980 - Current

Consultant

Various
02.1975 - Current

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Juan Navarrete