Summary
Overview
Work History
Education
Skills
PHILANTHROPY & AFFILIATIONS
Timeline
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John Norman

Summary

Experienced 3PL sales professional, leader, and former Marine with a proven ability to drive revenue growth, cultivate high-performing teams, and implement impactful changes within year one. Skilled in multi-modal service offerings, strategic selling, and fostering relationships across diverse client segments.

Overview

15
15
years of professional experience

Work History

Senior Manager, Account Sales

Loadsmart, Inc.
02.2024 - Current
  • Lead a versatile team of six hybrid sales representatives responsible for closing and maintaining SMB, Mid-Market, and Enterprise logos that generated over $19M Revenue on over 14,000 loads in 2024.
  • Leverage data insights weekly, modifying API spot rates and pricing RFP's to achieve department goals and produced over $5M in new contracted business in 2024.
  • Interview prospective candidates, design instructional content, and train new hires on topics such as lead generation, cold-calling, objection handling and our intermodal offering.
  • Developed “Operation Full Send”, a cross-departmental project that included Sales, Operations, and Finance to transform the LTL billing process and reduce out of pocket accessorial charges by 24% QoQ.

Manager, Account Sales

Loadsmart, Inc.
04.2022 - 01.2024
  • Averaged 140% attainment to Gross Profit goals in year one and grew Gross Profit 25% YoY in year two.
  • Designed “Q4 Rail Blitz”, a project which drastically scaled Loadsmart's Intermodal offering leading to 319% volume and 1022% GP growth QoQ.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and going outside of normal job duties to service freight without fail.
  • Winner of Q2 '23 "Loadie Spotlight Award” for embodying company's Curiosity core value.


Senior Account Executive

Schneider Transportation Management
01.2016 - 03.2022
  • Effectively ran a $60K/month (Net Revenue) book of business spanning across a variety of customer segmentations.
  • Led MBR/QBR's with top customers, creating and reviewing scorecards and uncovering growth opportunities.
  • Upsold Schneider's SaaS platform to maximize efficiency and Revenue.
  • Winner of March Madness '16 Tournament by achieving the highest MoM Net Revenue and Volume growth statistics.

Account Executive

Schneider Transportation Management
01.2015 - 01.2016
  • Thrived in a hybrid sales role consisting of closing net new deals while simultaneously managing the day to day operations of existing accounts.
  • Implemented CRM tools for tracking sales activities and managing customer interactions effectively.
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Promoted to Senior Account Executive within year one.


Sales Representative

Power Home Remodeling Group
02.2013 - 01.2015
  • Delivered intricate in-home presentations and built strong rapport with homeowners to close same-day sales up to $25,000.
  • Managed a team of five marketers which consistently set the most appointments of all teams on a weekly basis.
  • Redesigned the marketing mapping system making the department more efficient and profitable.
  • Led initial training for all field sales new hires teaching general sales strategies, overcoming objections and product knowledge.

Sergeant - FDC Section Leader

United States Marine Corps Reserves
06.2010 - 05.2016
  • Commanded a team of five Marines that thrived in high-paced and stressful environments to accomplish missions at hand.
  • Calculated crucial operational data, the accuracy of which guaranteed the safety of countless individuals and Millions of Dollars in Government equipment.
  • Spearheaded training programs to enhance team readiness and operational effectiveness.
  • Awarded the Navy and Marine Corps Achievement Medal for meritorious service.
  • Promoted four times in six years of service ultimately earning the rank of Sergeant.

Education

B.S. - Law Enforcement and Justice Administration

Western Illinois University
Macomb, IL
07.2012

Skills

  • 3PL Customer Sales
  • Team Leadership
  • Revenue Growth
  • Cross-Functional Collaboration
  • Data Analysis
  • Sales Training
  • Strategic Planning
  • Logistics Software

PHILANTHROPY & AFFILIATIONS

  • Traffic Club of Chicago - Vice Chair, Young Professional Committee
  • Marine Toys for Tots.
  • Project C.U.R.E.
  • Illinois Special Olympics - Polar Plunge

Timeline

Senior Manager, Account Sales

Loadsmart, Inc.
02.2024 - Current

Manager, Account Sales

Loadsmart, Inc.
04.2022 - 01.2024

Senior Account Executive

Schneider Transportation Management
01.2016 - 03.2022

Account Executive

Schneider Transportation Management
01.2015 - 01.2016

Sales Representative

Power Home Remodeling Group
02.2013 - 01.2015

Sergeant - FDC Section Leader

United States Marine Corps Reserves
06.2010 - 05.2016

B.S. - Law Enforcement and Justice Administration

Western Illinois University