JOHN NORRID
Bryan,TX
Summary
Accomplished, dynamic restaurant operations expert with extensive experience in steering restaurant management. Adept at setting tactical goals, supervising daily activities, and monitoring performance. Hardworking leader offering expertise spanning strategic direction and continuous improvement to achieve optimal results with thoughtful planning, organization, and solutions-oriented approach to conflict resolutions while driving business growth and profitability. Proven ability to manage a fast-paced, high-volume, clean, customer-focused restaurant with passion, energy, and enthusiasm.
Overview
2025
2025
years of professional experience
Work History
Assistant Manager
Cotton Patch Cafe
02.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
General Manager
Dollar Slice Club
04.2022 - 01.2024
- Leverage business acumen and sound judgment integral to cost control procedures, financial accounting, inventory levels, and labor management, including assisting all stations and functions for all positions in the restaurant
- Enforce daily decisions for time management, staff scheduling and support, and upholding product quality
- Coach and mentor team members to maintain high-quality guest service and safety and sustain maximum profits
Manager
Olive Garden
01.2020 - 01.2022
- Headed impactful and efficient shifting schedules, which included daily and on-the-fly decision-making and mentoring, serving primarily as host and to-go manager to one of the busiest Olive Garden branches overall
- Accelerated sales while minimizing costs through strict adherence to company standards and service levels
- Maintained associate staffing levels and the latest hiring plans to control labor costs, including scheduled labor, ensuring the restaurant was adequately staffed, sourced/interviewed new talents, and conducted performance management
General Manager
Applebee's
01.2019 - 01.2020
- Led a team of employees, providing guidance, training, and excellent profit & loss forecasts to ensure high performance, productivity, as well as morale by implementing professional development initiatives to cultivate a cohesive team
- Oversaw daily restaurant operations, ensuring the efficient functioning of all areas by closely monitoring staff performance, implementing operational procedures, and consistently delivering exceptional dining experiences to customers
- Developed operational procedures and standards to maintain a consistent level of service, promoting a culture of excellence
Director of Operations
Marco's Pizza
01.2017 - 01.2019
- Spearheaded business operations for four store locations via effective mentorship, operational optimization, strategic planning, cost reduction, quality assurance, budget management, scheduling, and contract negotiations, among others
- Acted upon guest feedback with a sense of urgency and owned the resolution of any issues with the utmost efficiency
- Showcased excellent strategic planning and management skills in leading the development of three new store locations
Assistant Manager
Chili's
01.2015 - 01.2017
- Guaranteed compliance with all human resources practices and applicable labor law, including recruiting, interviewing, and hiring team members, conducting performance appraisals, and training the entire team
- Ensured that health and safety codes and company safety and security procedures were followed accordingly
- Demonstrated strategic leadership in quality assurance, food safety, service quality, and operational flow standards
General Manager
Pizza Hut
01.2000 - 01.2015
- Exemplified management expertise in overseeing 25 employees daily, providing valuable counsel to staff to facilitate professional growth while contributing to the successful implementation of policies and procedures
- Ensured customer satisfaction through excellent service and issue resolution, successfully boosting customer loyalty
- Showcased outstanding organizational skills in planning comprehensive store schedules and accomplishing all inventory-related tasks, guaranteeing optimized operations through the efficient utilization of resources
General Manager
Dairy Queen
Education
Coursework in Business -
Texas A&M University
College Station, TXSkills
- Budgeting
- Forecasting
- Staffing Requirements
- Training and Development
- People Management
- Inventory Control
- Labor Scheduling
- Cash Flow Management
- Quality & Cost Controls
- Ordering & Receiving
- Customer Relations
- Time Management
- Critical Thinking
- Cultural Awareness
- Problem-Solving
- Budget & Finance Operations
- Business & Revenue Growth
- Sales Track & Profitability
- Performance Evaluation
- Attention to Detail
- Work Flexibility
Timeline
Assistant Manager
Cotton Patch Cafe
02.2024 - Current
General Manager
Dollar Slice Club
04.2022 - 01.2024
Manager
Olive Garden
01.2020 - 01.2022
General Manager
Applebee's
01.2019 - 01.2020
Director of Operations
Marco's Pizza
01.2017 - 01.2019
Assistant Manager
Chili's
01.2015 - 01.2017
General Manager
Pizza Hut
01.2000 - 01.2015
General Manager
Dairy Queen
Coursework in Business -
Texas A&M University