John Norris
Fairfield,PA
Summary
Knowledgeable Parts Specialist skilled at keeping parts organized and serving customers' needs. Works efficiently to restock parts, resolve issues and handle paperwork. Dedicated to satisfying customers and exceeding sales targets.
Overview
17
17
years of professional experience
Work History
Parts Specialist
Gene Latta Ford
01.2023 - 02.2024
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Ensured compliance with industry regulations by staying current on changes in legislation related to automotive parts procurement and distribution.
Amazon Fulfillment
Amazon
02.2022 - 03.2023
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Ensured compliance with industry regulations by staying current on changes in legislation related to automotive parts procurement and distribution.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Maintained extensive understanding of common problems and methods for repair.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Researched vehicles and parts via physical catalogs and electronic means.
- Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Organized parts storage and stocked inventory according to established guidelines.
- Tracked parts use and charged items to customer accounts for billing.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Stocked and managed stock of parts.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Satisfied customers with fast, knowledgeable service for [Type] product needs.
- Assisted customers in finding appropriate parts promptly.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Streamlined order fulfillment process, reducing shipping times and ensuring timely deliveries for customers.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Parts Specialist
Freserick Motor Company
02.2020 - 03.2022
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Ensured compliance with industry regulations by staying current on changes in legislation related to automotive parts procurement and distribution.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Maintained extensive understanding of common problems and methods for repair.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Researched vehicles and parts via physical catalogs and electronic means.
- Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
- Processed and reshelved return orders, checking for discrepancies, potential usage and [Type] issue.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Organized parts storage and stocked inventory according to established guidelines.
- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
- Tracked parts use and charged items to customer accounts for billing.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Stocked and managed stock of parts.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Assisted customers in finding appropriate parts promptly.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Kept checkout areas stocked with eye-catching merchandise to boost per-customer revenue.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Issued parts to technicians to complete customers' repairs.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Ordered parts from various distributors to fulfill demands.
- Served customers in-store and by telephone to answer questions and place orders.
- Paid attention to detail while completing assignments.
- Developed strong communication and organizational skills through working on group projects.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered services to customer locations within specific timeframes.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
Parts Assistant
Sheehy Ford Lincoln Of Gaithersburg
01.2007 - 11.2020
- Improved communication between departments by creating an inter-departmental request system for specific part orders.
- Assisted in managing the parts department budget, ensuring cost-effective purchasing decisions were made while still meeting inventory needs.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Supported sales team by providing detailed information on available parts and accessories, helping them close deals more effectively.
- Established a tracking system for special order requests, minimizing instances of lost or misplaced items and improving overall customer satisfaction.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Maintained a clean and organized work environment, contributing to increased safety and efficiency within the parts department.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Enhanced workplace safety by ensuring proper storage of hazardous materials according to regulations.
- Developed strong relationships with suppliers, negotiating better pricing and securing priority shipments when needed.
- Stayed current on industry trends and new products to provide informed recommendations to customers seeking replacement parts or upgrades.
- Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
- Conducted regular audits of inventory levels, identifying discrepancies and taking corrective action to maintain accuracy.
- Organized parts storage and stocked inventory according to established guidelines.
- Managed database of vendor details and pricing information to maintain organization.
- Maintained extensive understanding of common problems and methods for repair.
- Stocked and managed stock of parts.
- Attended training sessions provided by suppliers or manufacturers in order to stay up-to-date on product information relevant to the role.
- Diagnosed malfunctions after looking at damaged unit in depth.
- Maximized storage space utilization through strategic organization of shelves and bins containing various-sized components.
- Assisted with scheduling deliveries, ensuring timely arrival of essential parts for repair jobs and reducing downtime.
- Assisted customers in finding appropriate parts promptly.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Oversaw team of [Number] employees.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Performed yearly store audits in collaboration with managers, designers, and sales associates to provide feedback.
- Negotiate contracts with vendors, securing best prices and terms for materials, equipment and services.
- Expedited time-sensitive orders through efficient packaging, shipping coordination, and clear communication with delivery drivers or services involved in transportation process.
- Reduced instances of incorrect part orders by cross-referencing part numbers against manufacturer catalogs before finalizing transactions.
- Implemented a system for tracking warranties on purchased parts, minimizing financial losses due to faulty items.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Processed and reshelved return orders, checking for discrepancies, potential usage and [Type] issue.
- Provided excellent customer service by quickly locating requested parts and offering knowledgeable advice on installation or repairs.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Adhered to company guidelines for performance and compliance.
- Implemented policies and procedures for optimal purchasing methods and cost control.
- Reduced production downtime by overseeing quality control and assembly.
- Researched vehicles and parts via physical catalogs and electronic means.
- Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Created a knowledge database about specific vehicle models'' common issues that helps technicians diagnose and repair problems more quickly.
- Ordered parts from various distributors to fulfill demands.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Paid attention to detail while completing assignments.
- Demonstrated leadership skills in managing projects from concept to completion.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
- Developed and maintained courteous and effective working relationships.
- Developed strong communication and organizational skills through working on group projects.
- Organized and detail-oriented with a strong work ethic.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
General Studies
Montgomery College
Rockville, MDHigh School Diploma -
Damacus High School
Damascus, MD06.1975
Skills
- Social Media Marketing
- Product Demonstration
- Delivery Coordination
- Technical knowledge
- Price Negotiation
- Inventory Coordination
- Supply orders
- Customer Service
- Sales Training
- Vehicle operations knowledge
- Shipping coordination
- Forecasting and planning
- Ordering parts
- Inventory Auditing
- Inventory Management
- Warehouse Operations
- Returns processing
- Training and coaching
- Coordinating paperwork
- Order Fulfillment
- Shipping and receiving
Timeline
Parts Specialist
Gene Latta Ford
01.2023 - 02.2024
Amazon Fulfillment
Amazon
02.2022 - 03.2023
Parts Specialist
Freserick Motor Company
02.2020 - 03.2022
Parts Assistant
Sheehy Ford Lincoln Of Gaithersburg
01.2007 - 11.2020
General Studies
Montgomery College
High School Diploma -
Damacus High School
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