Summary
Overview
Work History
Education
Skills
Timeline
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John Norton

Santa Barbara,CA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

31
31
years of professional experience

Work History

Operations Manager, Customer Experience

Flooring Group, Inc.
11.2015 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Owner/Operator

Johnny Detail And Upholstery
03.1999 - 10.2015
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Established foundational processes for business operations.
  • Within 2 years Hertz-Rent-A-Car entrusted me and my team to detail 3,000 cars annually and we had the highest trun around rate than my competitors
  • Certified to perform repairs on leather upholstery
  • Collaborated with Showroom Managers of High End Auto Dealers to ensure a 24 hour turn around on lease returns to back on showroom floor - show case quality to re-sale

Account Auditor

Sanford C. Bernstein & Co.
08.1996 - 12.1998
  • Followed established auditing processes to meet internal and regulatory requirements.
  • Communicated with auditee staff to obtain necessary information for audits.
  • Performed observations and evaluated supporting documents to supplement audit findings.
  • Analyzed data and findings to prepare reports detailing financial information.

Retirement Plan Specialist

Alex Brown & Sons
06.1994 - 08.1996
  • Updated clients on changes in tax laws and other regulations affecting investments.
  • Devised comprehensive financial plans for clients to achieve short and long-term financial goals.
  • Researched and evaluated potential investment products for clients.
  • Developed and maintained strong relationships with clients to maximize satisfaction.

Financial Analyst

Trust Company Of The West
06.1992 - 06.1994
  • Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.
  • Performed complex financial and budget analyses to determine requirements and justify requested funding.
  • Used relevant financial technology to generate reports and recommended courses of action to upper management.
  • Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.

Education

Bachelor of Arts -

San Diego State University
San Diego, CA
06.1991

Skills

  • Account Management
  • Training Programs
  • Customer Experience Improvement
  • Inventory Control Processes

Timeline

Operations Manager, Customer Experience

Flooring Group, Inc.
11.2015 - Current

Owner/Operator

Johnny Detail And Upholstery
03.1999 - 10.2015

Account Auditor

Sanford C. Bernstein & Co.
08.1996 - 12.1998

Retirement Plan Specialist

Alex Brown & Sons
06.1994 - 08.1996

Financial Analyst

Trust Company Of The West
06.1992 - 06.1994

Bachelor of Arts -

San Diego State University

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John Norton