John Nowak
Marshfield,Wisconsin
Summary
Reliable and enthusiastic worker with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments.
Overview
3
3
years of professional experience
Work History
Student Manager
UW-Stout Dining Service
Menomonie, WI
09.2023 - 05.2024
- Assisted management in food service
- Managed schedules on a shift.
- Solved Problems which accrued on shift.
- Making sure that lines were being run efficiently.
Safety and Wellness Coordinator
Kwik Trip
Marshfield, WI
06.2023 - 05.2024
- Trained staff on how to be safe on the job.
- Encouraged safety throughout the store.
- Making and presenting presentations for quarterly meetings about safety.
- Double checking coworkers training is up to date.
- Leading shifts to success during focus days.
Guest Service Coworker
Kwik Trip
Marshfield, WI
11.2021 - 06.2023
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Welcomed large volume of guests and improved overall customer service.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Ordered product for the store.
Wal-Mart Cashier
Walmart
Marshfield, WI
08.2021 - 11.2021
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Bachelor of Arts - Technology Education
University of Wisconsin-Stout
Menomonie, WI05-2027
High school diploma -
Marshfield High School
06.2023
Skills
- Networking
- Computer hardware
- Microsoft Office
- IT
- Customer service
- Computer skills
- Microsoft Windows
- Verbal communication
- Speaking clearly, correctly, and concisely
- Knowledge of various Microsoft Word features, functions, and techniques
- Knowledge of popular social media platforms, features, and functions
- Customer Service
Languages
English
Native/ Bilingual
Spanish
Limited
Polish
Elementary
Accomplishments
- Competed in Vex Robotics Worlds in Dallas Texas in 2023 and 2024.
Timeline
Student Manager
UW-Stout Dining Service
09.2023 - 05.2024
Safety and Wellness Coordinator
Kwik Trip
06.2023 - 05.2024
Guest Service Coworker
Kwik Trip
11.2021 - 06.2023
Wal-Mart Cashier
Walmart
08.2021 - 11.2021
Bachelor of Arts - Technology Education
University of Wisconsin-Stout
High school diploma -
Marshfield High School
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