Summary
Overview
Work History
Education
Skills
Military Service
Timeline
Generic

John Nunn

Woodland,WA

Summary

Enterprising and successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Overview

Work History

Branch Manager

Sunstate Equipment
  • Oversee all aspects of branch operations including service & maintenance, Inside Sales, transportation & logistics, P/L, and employee related items (payroll, scheduling, performance evaluations, etc.)
  • Prepare yearly business plans with the metro and regional Management Teams, forecasting revenues, expenses, fleet ROI and utilization, and overall branch growth
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Outside Sales Representative

Star Rentals
  • Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
  • Contacted new and existing customers to discuss ways to meet needs through specific products and services.

Inside Sales Coordinator/Dispatcher

Star Rentals
  • Responsible for cultivating business relationships with local contractors
  • Answer multi-line phone system and coordinate rentals of industrial equipment
  • Identify deliveries on a daily basis and dispatch drivers accordingly
  • Promoted to outside sales in less than 2 years
  • Followed up with customers by phone and email to resolve issues quickly and answer questions.
  • Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
  • Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
  • Increased customer satisfaction by promptly addressing inquiries and providing accurate product information.

Rental Manager

Parkrose Hardware
  • Implemented policies and procedures that resulted in 3 consecutive years of growth and an increase in fleet size
  • Provided technical support to associates during fleet repairs
  • Managed all deliveries and pickups
  • Managed all preventative maintenance, including hourly and annual services
  • Responsible for seasonal hiring and determining staffing needs from year to year
  • Established a comprehensive training program for new hires, ensuring team members were well-versed in company policies, procedures, and best practices for property management success.

Tool Rental Department Manager

The Home Depot
  • Train, coach and develop associates in the Tool Rental department to ensure customers receive excellent customer service and can easily find the right tool they need for the job
  • Tool Rental managers are also responsible for partnering with the tool technician to maintain fleet tools and complete customer repairs in a timely manner

Education

Associate in Science (AS) - Business Administration

Clark College
Vancouver, WA
12.2022

Certificate of Proficiency - Small Business Management

Clark College
Vancouver, WA
12.2022

Certificate of Proficiency - Supervisory Management

Clark College
Vancouver, WA
12.2021

Skills

  • Branch operations management
  • Customer service
  • Customer relationships
  • Excellent time management skills
  • Excellent work ethic
  • Coaching and mentoring
  • Team supervision
  • Relationship building and management

Military Service

United States Army, 07/01/92, 05/01/04, Lead four to eight Soldiers in a Light Infantry Company; responsible for the welfare, fitness, morale, individual training, and maintenance of all assigned equipment; serves as the primary instructor and advisor in matters of tactics, personnel management and junior leader development; directs team's tactical employment during offensive and defensive operations, and is responsible for the accountability and maintenance of all assigned equipment worth in excess of $100,000., Army Commendation Medal, Army Achievement Medal, Good Conduct Medal

Timeline

Certificate of Proficiency - Small Business Management

Clark College

Certificate of Proficiency - Supervisory Management

Clark College

Branch Manager

Sunstate Equipment

Outside Sales Representative

Star Rentals

Inside Sales Coordinator/Dispatcher

Star Rentals

Rental Manager

Parkrose Hardware

Tool Rental Department Manager

The Home Depot

Associate in Science (AS) - Business Administration

Clark College

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John Nunn