Summary
Overview
Work History
Skills
Accomplishments
Timeline
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John Nunziata

White Plains,NY

Summary

Dynamic Service and Parts Director with 15 years of comprehensive experience in the automotive industry, adept at driving operational excellence and enhancing customer satisfaction. Proven expertise in managing service departments, supervising diverse teams, and fostering a culture of continuous improvement through technical training. Strong problem-solving and communication skills facilitate effective collaboration with customers and staff, ensuring seamless service delivery. Committed to maintaining high standards of service quality and efficiency while navigating the complexities of both foreign and local automotive brands.

Overview

14
14
years of professional experience

Work History

Parts and Service Director

Central Avenue Hyundai
Hartsdale, New York
02.2014 - 09.2021
  • Directed daily service operations for department, ensuring high efficiency and effectiveness.
  • Developed a team of 32 employees to enhance service quality and customer satisfaction.
  • Defined employee responsibilities clearly while tracking performance metrics.
  • Implemented ongoing technical training programs to maintain staff proficiency in automotive technologies.
  • Monitored staff performance to guarantee effective service delivery to customers.
  • Created purchase orders and sourced parts based on quality and price considerations.
  • Served as liaison with factory representatives, staying current on warranty and policy procedures.
  • Maintained favorable Customer Service Index (CSI) rating by promptly addressing complaints.

Service Advisor

Central Avenue Chrysler
Yonkers, New York
06.2011 - 02.2014
  • Maintained customer rapport by explaining estimates and the expected return of the vehicle.
  • Obtained the customer's approval of estimates, and provided contact telephone numbers.
  • Addressed inquiries and concerns, arranging towing, and temporary transportation.
  • Coordinated effectively with customers and staff regarding service.
  • Enhanced customer experience through in-depth knowledge of foreign and local automotive brands.

Service Advisor

Yonkers Avenue Dodge
Yonkers, New York
06.2007 - 04.2011
  • Welcomed customers and assessed vehicle issues to determine service needs.
  • Recorded customer vehicle service issues in company database for accurate tracking.
  • Resolved complaints and minor service issues promptly to enhance client experience.
  • Conducted follow-up contacts with customers to confirm satisfaction and address concerns.
  • Explained service recommendations and maintenance options to clients clearly.
  • Coordinated service workflows between technicians and customers effectively.

Skills

  • Problem solving
  • Adaptability and flexibility
  • Revenue growth
  • Warranty processing
  • Performance management
  • Conflict resolution

Accomplishments

  • Dealer Performance Group Winner 2019

Timeline

Parts and Service Director

Central Avenue Hyundai
02.2014 - 09.2021

Service Advisor

Central Avenue Chrysler
06.2011 - 02.2014

Service Advisor

Yonkers Avenue Dodge
06.2007 - 04.2011

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John Nunziata