Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

John Nutting

Key West,FL

Summary

Dynamic customer service professional with extensive experience at Silver Airways, excelling in conflict resolution and customer relationship management. Proven track record in optimizing operations as a business owner, enhancing customer satisfaction through effective complaint handling and staff training. Adept at inventory management and cash flow monitoring, driving business success.

Overview

37
37
years of professional experience

Work History

Customer Service Representative

Silver Airways
Key West, FL
11.2021 - 07.2025
  • Assisted customers with flight reservations and itinerary changes.
  • Resolved customer inquiries through phone .
  • Educated passengers on airline policies and procedures.
  • Guided customers through check-in procedures at the airport terminal.

Business Owner

Pickle Baron of Key West
Key West, FL
05.2015 - 06.2023
  • Managed daily operations of a gourmet pickle business in Key West.
  • Developed marketing strategies to attract tourists and local customers.
  • Oversaw inventory management and supply chain logistics for products.
  • Established vendor relationships to source high-quality ingredients and supplies.
  • Implemented cost control measures to optimize operational efficiency.
  • Kept records for production, inventory, income, and expenses.
  • Determined pricing for products or services based on costs and competition.
  • Monitored cash flow to ensure proper budgeting of resources.

Wait Staff Member

Old Town Mexican Cafe
Key West , FL
06.2012 - 08.2017
  • Provided exceptional customer service in a fast-paced dining environment.
  • Managed customer orders and ensured accurate food delivery to tables.
  • Trained new waitstaff on menu items and service protocols.
  • Maintained cleanliness and organization of dining area throughout service.
  • Handled cash and processed payments accurately at the end of meals.
  • Resolved customer complaints quickly to enhance dining experience satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.

Teller

Salem Five Bank
Salem , MA
02.1988 - 01.1990
  • Processed customer transactions accurately and efficiently.
  • Assisted customers with account inquiries and banking services.
  • Maintained cash drawer balances and performed regular audits.
  • Handled customer complaints and resolved issues professionally.
  • Trained new tellers on operational procedures and systems.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.

Education

High School Diploma -

Marblehead High School
Marblehead, MA
05-1987

Skills

  • Customer relationship management
  • Conflict resolution
  • Complaint handling
  • Inventory management
  • Cash flow monitoring
  • Staff training
  • Problem solving
  • Time management
  • Shipping procedures
  • Service upselling
  • Tracking complaints

References

References available upon request.

Timeline

Customer Service Representative

Silver Airways
11.2021 - 07.2025

Business Owner

Pickle Baron of Key West
05.2015 - 06.2023

Wait Staff Member

Old Town Mexican Cafe
06.2012 - 08.2017

Teller

Salem Five Bank
02.1988 - 01.1990

High School Diploma -

Marblehead High School

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