Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

John Oaks

Houston

Summary

Customer Service Representative with United Airlines, specializing in problem solving and communication. Achieved recognition for swift resolution of customer complaints and enhancement of passenger experiences. Demonstrated ability to multitask and prioritize effectively in high-pressure environments, ensuring timely service delivery. Maintained professionalism while consistently delivering exceptional results.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

United Airlines
Houston
10.2021 - Current
  • Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
  • Advised passengers of any changes or delays in their scheduled flights.
  • Coordinated with ground crew personnel on arrival and departure procedures for each flight.
  • Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
  • Greeted passengers and provided information about departure and arrival times.
  • Processed refunds, exchanges, and upgrades when necessary.
  • Resolved customer complaints in a timely manner.
  • Printed itineraries and tickets for passengers each day.
  • Performed check-in procedures for both domestic and international flights.
  • Utilized problem solving skills to resolve customer issues quickly and efficiently.
  • Assisted customers with ticketing, seating, and baggage handling requirements.
  • Followed company policies and procedures related to customer service operations at all times.

Mail Clerk

New York Times Co
New York
06.2019 - 07.2021
  • Prepared and processed outgoing mail, ensuring correct postage and timely dispatch.
  • Responded to internal employees' questions about mail services, products and delivery choices.
  • Tracked parcels using online tracking systems provided by couriers or freight companies.
  • Troubleshot office equipment, computer hardware and software issues.
  • Organized outgoing mail for dispatch, including arranging for pickup or delivery by the postal service.
  • Monitored and directed work of lower-level clerks.
  • Loaded mail into cart to prepare for interdepartmental delivery route.
  • Operated mailroom equipment, including postage meters, envelope stuffers, and labeling machines.

Processing Clerk

United States Postal Service
Kearny
11.2015 - 06.2019
  • Prepared mail for loading onto carrier trucks, ensuring timely dispatch.
  • Sorted incoming mail and organized it for efficient delivery routes.
  • Employed machinery to streamline sorting processes for faster distribution.
  • Handled hand-sorting of letters when required for precision.

Porter

OTG
Newark
01.2016 - 12.2016
  • Ensured that all areas were kept clean and tidy at all times.
  • Assisted in unloading merchandise from delivery trucks.
  • Organized storage areas to maximize efficiency and promote a neat appearance.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
  • Monitored expiration dates of products and removed outdated items from shelves.
  • Updated products with new pricing or temporary promotion signs to increase sales.
  • Replenished items to maintain stock availability.
  • Sorted incoming shipments into appropriate categories for easy access later on.

Tire Technician

Leopard Inc
Hillside
01.2015 - 09.2015
  • Ensured secure vehicle lifting through proper securing techniques.
  • Executed tire dismounting and remounting on vehicles while preventing damage.
  • Operated necessary equipment and tools in alignment with training standards.
  • Worked independently or collaboratively as part of a team.
  • Provided exceptional customer service, prioritizing satisfaction with each interaction.
  • Maintained safety practices during the performance of daily responsibilities.
  • Aligned actions with company philosophy and objectives consistently.

Elevator Operator

McDonough Elevator Company
Houston
12.2013 - 05.2014
  • Operated manually controlled elevator, ensuring safe and efficient transport of passengers.
  • Maintained cleanliness of elevator cabins and lobbies to enhance user experience.
  • Transported employees to designated floors promptly and reliably.
  • Inspected elevator equipment regularly to guarantee optimal performance.
  • Executed daily maintenance tasks, supporting overall functionality of elevator system.
  • Communicated with dispatchers via two-way radio for seamless operational coordination.

Education

High School Diploma -

University High School
Newark, New Jersey
06.2010

Some College (No Degree) - Computer Engineering

Essex County College
Newark, New Jersey

Skills

  • Time management
  • Problem solving
  • Positive and professional
  • Multitasking and prioritization
  • Active listening
  • Reliability
  • Strong teamwork
  • Effective communication
  • Calm and professional under pressure

References

References available upon request.

Timeline

Customer Service Representative

United Airlines
10.2021 - Current

Mail Clerk

New York Times Co
06.2019 - 07.2021

Porter

OTG
01.2016 - 12.2016

Processing Clerk

United States Postal Service
11.2015 - 06.2019

Tire Technician

Leopard Inc
01.2015 - 09.2015

Elevator Operator

McDonough Elevator Company
12.2013 - 05.2014

High School Diploma -

University High School

Some College (No Degree) - Computer Engineering

Essex County College

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