Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

John Obrien

Valley Park,MO

Overview

30
30
years of professional experience

Work History

General Manager

AAA Trailer Services
Bridgeton, MO
04.2007 - Current
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Supervised employees through planning, assignments, and direction.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Formed and sustained strategic relationships with clients.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.
  • Guided management and supervisory staff to promote smooth operations.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Conducted employee evaluations to provide adequate feedback, and recognize quality performance.
  • Administered employee discipline through verbal and written warnings.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Operated equipment and machinery according to safety guidelines.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Completed routine maintenance and repair.

Operations Manager

Superior Solvent
Saint Louis, Missouri
03.1995 - 01.2007
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Responded to information requests from superiors, providing specific documentation.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Built strong operational teams to meet process and production demands.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Delegated work to staff, setting priorities and goals.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Enforced federal, state, local and company rules for safety and operations.
  • Collaborated with team leaders on quality audits.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Addressed customer concerns with suitable solutions.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Planned delivery routing, team workflows, and promotional initiatives.
  • Managed scheduling, training and inventory control.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Completed day-to-day duties accurately and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Operated equipment and machinery according to safety guidelines.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Completed routine maintenance and repair.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.

Education

General Studies

Clayton High School
Clayton, Missouri
06-1979

Skills

  • Sales
  • Leadership and team building
  • Consistently meet goals
  • Top talent recruiting, hiring, and retention
  • Supply chain management
  • Sound judgment
  • Contract negotiations
  • Staff training
  • PC competent
  • Recruitment
  • Customer relations
  • Staff supervision
  • Quality management
  • Customer relationship management
  • Client relations
  • Expense control
  • Leadership
  • Outsourcing
  • Employee scheduling
  • Facility management
  • Verbal and written communication
  • Operations management
  • Staff training/development
  • Problem resolution
  • Performance evaluations
  • Vendor sourcing
  • Workflow planning

Affiliations

  • youth baseball/softball administrator
  • Property managment
  • Golfer
  • fishing
  • camping
  • boating
  • traveling
  • taking care of older family members

References

References available upon request.

Timeline

General Manager

AAA Trailer Services
04.2007 - Current

Operations Manager

Superior Solvent
03.1995 - 01.2007

General Studies

Clayton High School

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John Obrien