John Obrien
Valley Park,MO
Overview
30
30
years of professional experience
Work History
General Manager
AAA Trailer Services
Bridgeton, MO
04.2007 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Supervised employees through planning, assignments, and direction.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Formed and sustained strategic relationships with clients.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Guided management and supervisory staff to promote smooth operations.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Conducted employee evaluations to provide adequate feedback, and recognize quality performance.
- Administered employee discipline through verbal and written warnings.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Operated equipment and machinery according to safety guidelines.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Completed routine maintenance and repair.
Operations Manager
Superior Solvent
Saint Louis, Missouri
03.1995 - 01.2007
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Responded to information requests from superiors, providing specific documentation.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Built strong operational teams to meet process and production demands.
- Mitigated business risks by working closely with staff members and assessing performance.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Delegated work to staff, setting priorities and goals.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Enforced federal, state, local and company rules for safety and operations.
- Collaborated with team leaders on quality audits.
- Developed and implemented operational procedures to ensure quality standards are met.
- Addressed customer concerns with suitable solutions.
- Prepared staff work schedules and assigned team members to specific duties.
- Planned delivery routing, team workflows, and promotional initiatives.
- Managed scheduling, training and inventory control.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Operated equipment and machinery according to safety guidelines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed routine maintenance and repair.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
Education
General Studies
Clayton High School
Clayton, Missouri06-1979
Skills
- Sales
- Leadership and team building
- Consistently meet goals
- Top talent recruiting, hiring, and retention
- Supply chain management
- Sound judgment
- Contract negotiations
- Staff training
- PC competent
- Recruitment
- Customer relations
- Staff supervision
- Quality management
- Customer relationship management
- Client relations
- Expense control
- Leadership
- Outsourcing
- Employee scheduling
- Facility management
- Verbal and written communication
- Operations management
- Staff training/development
- Problem resolution
- Performance evaluations
- Vendor sourcing
- Workflow planning
Affiliations
- youth baseball/softball administrator
- Property managment
- Golfer
- fishing
- camping
- boating
- traveling
- taking care of older family members
References
References available upon request.
Timeline
General Manager
AAA Trailer Services
04.2007 - Current
Operations Manager
Superior Solvent
03.1995 - 01.2007
General Studies
Clayton High School