John Olatunji
Brooklyn,NY
Summary
Proficient IT Support Specialist with extensive experience in troubleshooting, network management, and exceptional customer service for both on-site and remote teams. Demonstrated expertise in navigating various operating systems to ensure seamless operations. Strong analytical skills enable efficient diagnosis and resolution of complex issues, while the ability to multitask and thrive in fast-paced environments facilitates swift adaptation to emerging technologies. Committed to enhancing system performance and end-user satisfaction, I actively engage in collaborative problem-solving, streamlining processes, and fostering a positive work atmosphere.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Support Specialist
Weil, Gotshal & Manges
Manhattan, NY
09.2024 - 11.2024
- Provided support for the Global iManage DMS rollout, offering assistance to end users at various levels, including Partners and Associates.
- Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
- Employed Microsoft Intune as a Mobile Device Management (MDM) solution for enrolling mobile devices and configuring basic settings.
- Deployed images on new and existing machines for both new hires and current users through PXE, conducting quality assurance checks to verify the installation of essential drivers, firmware, and BIOS files.
- Provided support for the Global iManage DMS rollout, offering assistance to end users at various levels, including Partners and Associates.
- Employed Microsoft Intune as a Mobile Device Management (MDM) solution for enrolling mobile devices and configuring basic settings.
- Worked closely with the Hardware department to leverage the Apple Device Enrollment Program for efficient mobile device provisioning, deployment, and maintenance.
IT Support Specialist
Tishman Speyer
Manhattan, NY
06.2024 - 08.2024
- Delivered comprehensive desktop and field support by unboxing, mounting, and installing 400 monitor screens and 200 docking stations with secure connections using zip ties.
- Implemented effective wire and cable management strategies to organize and conceal cables under desks, contributing to the maintenance of a clean and organized workspace.
- Demonstrated proficiency in diagnosing and resolving a wide range of issues related to desktop LAN, servers, Wi-Fi, and general connectivity, ensuring seamless operations.
- Utilized a sophisticated ticketing system to efficiently manage and track support requests, handling email and phone support tasks with precision and dedication.
Information Technology Field Technician
Just Tech
Manhattan, NY
03.2024 - 05.2024
- Installed 200 monitors and 75 docking stations, maintaining a focus on functionality and neat cable management.
- Verified software compatibility post-installation and meticulously documented all processes using Excel sheets.
- Collaborated with team members to streamline installation processes and troubleshoot compatibility issues promptly.
- Maintained detailed records for future reference and contributed to the seamless integration of hardware and software for optimal performance.
Education
Some College (No Degree) - Information Technology Support
Perscholas
New York, NY05-2023
Bachelor of Science - Fashion Design
SUNY Buffalo State
Buffalo, NY08-2022
Associate of Arts - Liberal Arts
Kingsborough Community College
Brooklyn, NY04-2019
Skills
- Asset Management
- Wireless area networking
- Client Engagement Development
- Ticket Management Software Expertise
- Mobile Device Management
- Helpdesk call support
- Router and Printer Setup
- Remote Desktop Support
- Network Printer Management
- Windows operating systems, as well as Microsoft Office 365
- Help Desk Software Utilization
- ChangeGear, Global Portal, and Intune for enhanced system management
- Desktop and Laptop Support
- Managing EIDE, SATA, SCSI, and SSD Drives
- Data Imaging
Certification
- CompTIA A+ ce Certification
- Google Technical Support Fundamental
- Google Bits and Bytes of Computer Networking
Languages
English
Native/ Bilingual
Yoruba
Native/ Bilingual
Timeline
IT Support Specialist
Weil, Gotshal & Manges
09.2024 - 11.2024
IT Support Specialist
Tishman Speyer
06.2024 - 08.2024
Information Technology Field Technician
Just Tech
03.2024 - 05.2024
Some College (No Degree) - Information Technology Support
Perscholas
Bachelor of Science - Fashion Design
SUNY Buffalo State
Associate of Arts - Liberal Arts
Kingsborough Community College
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