Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Olejniczak

Sedalia,US

Summary

Professional in customer relations with comprehensive experience in client interaction, problem resolution, and communication. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in managing high-volume inquiries, providing support, and utilizing CRM systems. Reliable, proactive, and results-driven with commitment to enhancing customer satisfaction and loyalty.

Overview

6
6
years of professional experience

Work History

Customer Contact Specialist

Sammons Financial
10.2022 - Current
  • Work closely with agents on resolving big ticket issues with payouts, incoming funds and requests.
  • Provided excellent customer service by responding to requests, questions and concerns.
  • Quickly investigated and resolved customer complaints and inquiries.
  • Provided exceptional customer service to every customer by leveraging extensive product and service knowledge and creating warm, welcoming environments.
  • Capable of quick multi-tasking with multiple systems and extensive knowledge of navigating systems such as CCUI, CMS, PolicyLink, RPS, SalesForce and more.
  • Quick at adapting and learning about projects, as well as new systems as the annuity market is always shifting.
  • Provide web-support to Agents and Customers when needing web assistance.
  • Conducted thorough research to provide accurate information and expert guidance on products/services offered, contributing to increased sales revenue.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Team Lead

Walmart Supercenter
06.2021 - 04.2022
  • Led a team of members while providing exceptional customer service.
  • Managed inventory daily and checked quality of fresh meat to provide quality on the sales floor.
  • Checked the team's performance and made sure they were following company standards.

Produce Department Manager

Woods Supermarket
09.2019 - 06.2021
  • Local chain, family owned business, ran the department by myself.
  • Managed inventory, costs, shrink daily.
  • Organized product display and ideas for pushing product and sales.
  • Supervised a successful, well-supplied, and well-organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • By verifying back stock and maintaining inventories, I was able to place orders with pinpoint accuracy.

Education

Some College (Computer Science) - Computer Science

State Fair Community College
Sedalia, MO

Skills

  • Professional telephone demeanor
  • Service standard compliance
  • Data entry
  • Team building
  • Computer skills
  • Multitasking
  • Software management
  • Critical thinking
  • Teamwork
  • Detail oriented
  • Call center experience
  • Complaint handling

Timeline

Customer Contact Specialist

Sammons Financial
10.2022 - Current

Team Lead

Walmart Supercenter
06.2021 - 04.2022

Produce Department Manager

Woods Supermarket
09.2019 - 06.2021

Some College (Computer Science) - Computer Science

State Fair Community College

Similar Profiles

CREATE PROFILE