John Oliveira
San Diego,CA
Summary
Transportation & Operations management professional with comprehensive experience in optimizing logistics and streamlining operations. Skilled in strategic planning, route optimization, and cost reduction. Strong focus on team collaboration and achieving measurable results. Reliable and adaptable, with proven ability to respond effectively to changing demands.
Overview
9
9
years of professional experience
Work History
Transportation/Operations Manager
Hallcon
08.2024 - 12.2024
- Ensured safety compliance by conducting regular audits, training sessions, and updating company policies.
- Established a positive work culture that promoted teamwork, accountability, and open communication among employees at all levels within the organization.
- Coordinated cross-functional efforts during peak seasons or emergency situations to meet business goals without compromising service quality.
- Led a team of dispatchers, drivers, and support staff to achieve consistent on-time delivery performance.
Transportation/Operations Manager
Good Eggs
08.2022 - 08.2024
- Oversee daily operations, including production, inventory management, supply chain, and logistics, ensuring adherence to quality standards and on-time delivery
- Analyzed key performance indicators and operational data to identify areas for improvement and implemented process optimization initiatives
- Led cross-functional teams, providing clear direction, performance feedback, and coaching to maximize team productivity and achieve operational goals
- Collaborated with other managers to develop and monitor budgets, forecast demand, and ensure resource allocation aligns with operational needs
- Implemented quality assurance programs with the drive team, ensuring compliance with company regulations and customer requirements
- Fostered a culture of continuous improvement, promoting employee engagement, and implementing routing training programs to enhance skills and knowledge
Transportation Assist. Manager
Good Eggs
07.2020 - 08.2022
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture
- Coordinated with customer service teams to ensure accurate customer information was collected and entered into the system
- Utilized GPS data to provide real-time updates on vehicle locations and estimated arrival times
- Developed routing plans that reduced fleet miles, resulting in significant cost savings
- Designed and implemented a new dispatch system that improved customer satisfaction ratings
Delivery Driver / Dispatcher
Good Eggs
01.2020 - 08.2020
- Tracked and monitored vehicle performance and maintenance
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands
- Routed and organized delivery routes
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety
Front Of House Supervisor
Nourish Inc
07.2016 - 01.2020
- Adhered to health and safety regulations to ensure the safe preparation and handling of food
- Developed and maintained positive relationships with clients to ensure repeat business
- Managed staff of up to 15+ employees, including scheduling, training, and evaluating performance
- Developed a customer service plan to ensure all customer inquiries and complaints were addressed in a timely and professional manner
White Glove Capitan
Zesty
07.2015 - 07.2016
- Tracked and managed server inventory, ensuring all teams had the required work equipment
- Maintained a high level of professional conduct at all times, which resulted in a positive work environment
- Maintained a clean and organized work area, resulting in reduction in customer complaints
- Demonstrated excellent knowledge of menu items and responded to customer inquiries in a timely and accurate manner
Education
Bachelor of Sciences and Arts - Business Administration, Human Resources
UFG: Federal University of Goias
12.2015
Skills
- Process&Routing Optimization
- Strategic Planning
- Team Leadership
- Budget and Financial Analysis
- Data Analyst and Reporting
- Customer service
- Problem-solving abilities
- Quality Assurance
- Cross-functional Collaboration
- Communication and Interpersonal Skills
Volunteer Experience
AGUILAS: El Ambiente, SF Non-profit for the LGBTQ+ community. Volunteered in client services support, event and social operations, retreat coordination and logistics.
Languages
English
Full Professional
Spanish
Full Professional
Portuguese
Native or Bilingual
Timeline
Transportation/Operations Manager
Hallcon
08.2024 - 12.2024
Transportation/Operations Manager
Good Eggs
08.2022 - 08.2024
Transportation Assist. Manager
Good Eggs
07.2020 - 08.2022
Delivery Driver / Dispatcher
Good Eggs
01.2020 - 08.2020
Front Of House Supervisor
Nourish Inc
07.2016 - 01.2020
White Glove Capitan
Zesty
07.2015 - 07.2016
Bachelor of Sciences and Arts - Business Administration, Human Resources
UFG: Federal University of Goias