Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

John Oliver

Kevil,Kentucky

Summary

Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 9 Years of progressive IT experience.

Overview

15
15
years of professional experience

Work History

IT Administrator

WBH Federal Credit Union
09.2023 - Current
  • Developed and documented network policies, procedures and standards.
  • Analyzed network traffic and performance metrics to optimize system performance.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Identified technology needs and implemented appropriate solutions for improved workflow efficiency.
  • Configured and implemented Active Directory.
  • Maintain local and cloud backups of key back office machines.
  • Assist employees with Core software issues and act as liaison for communications.
  • Study and implement compliance policy.

Service Manager

Connecting Point Computer Center
05.2015 - 09.2023
  • Worked with home and business customers to schedule appointments
  • Provided help desk services to business customers
  • Managed and maintained various backup services for customers
  • Built PC's and servers for customers
  • Maintained library of support software for technicians and trained on use
  • Quoted and installed networking equipment
  • Worked onsite with customers to implement and maintain IT environment
  • Handled customer inquiries and complaints in timely and efficient manner
  • Monitored and maintained inventory levels of service parts
  • Developed and maintained relationships with vendors and suppliers
  • Scheduled and managed service technicians and ensured timely completion of service orders
  • Trained and mentored new staff members on customer service policies and procedures.

Drywall Technician

ACE Drywall and Acoustical
05.2009 - 05.2015
  • Steel and wood framing
  • Installing and finishing drywall
  • Installing acoustical ceilings
  • Designing and manufacturing custom framing solutions
  • Knowledgeable in using power tools such as drills, saws, and sanders
  • Experienced in measuring materials for installation and cutting drywall to size
  • Adept at troubleshooting problems and making necessary repairs
  • Excellent time management skills and ability to work independently or in team environment.

Education

High School Diploma -

Ballard Memorial High School
LaCenter, Kentucky
05.2008

Skills

  • Excellent written and oral communication skills
  • Skilled with customer service and support
  • Skilled with sales and working with vendors
  • Excellent problem solving skills
  • Network Administration
  • Remote Support
  • Virtual Machine Operation
  • Backup solutions
  • System Security
  • Help Desk Management
  • Hardware knowledge
  • Workstation Maintenance
  • Information Security
  • Decision-Making

References

  • Dale Usher, Business Customer, Owner of Usher Inc., 270 705 1977
  • Kendall Holt, Business Customer, Owner at Soldier Creek Engineering, Owner at Holt Surveying, 270 252 5141
  • Matt Higdon, Business Customer, Partner/manager at Higdon Furniture and Ashley Home Store, 270 331 0201

Timeline

IT Administrator

WBH Federal Credit Union
09.2023 - Current

Service Manager

Connecting Point Computer Center
05.2015 - 09.2023

Drywall Technician

ACE Drywall and Acoustical
05.2009 - 05.2015

High School Diploma -

Ballard Memorial High School

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John Oliver