John Oliver
Gresham
Summary
With a proven track record at Interstate Special Events, I excel in logistics management and fostering positive communication, enhancing operational efficiency by 30%. My expertise spans coordinating transportation, mentoring staff, and resolving conflicts, underpinned by a commitment to customer satisfaction and continuous improvement.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Dispatch Supervisor
Interstate Special Events
11.2013 - 11.2024
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Organized regular staff meetings for information sharing purposes, addressing any issues or concerns raised by team members promptly and professionally.
- Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
- Directed dispatching, routing, and tracking of all fleet vehicles.
- Collaborated closely with other departments within the organization to optimize workflow processes across teams.
- Reviewed standard operating procedures periodically, making recommendations for improvements based on industry best practices.
- Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery times.
- Reduced response times with effective allocation of resources and prioritization of tasks.
- Developed comprehensive performance reports for senior management, identifying areas for improvement and growth opportunities.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Scheduled deliveries and pickups according to customer needs.
Delivery Driver
Interstate Special Events
06.2009 - 11.2013
- Delivered packages on time by planning optimal delivery routes.
- Ensured customer satisfaction by providing friendly service during deliveries.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
- Improved delivery accuracy by diligently checking orders before departure.
Drivers Helper
Interstate Special Events
04.2004 - 06.2009
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Prevented damage to packages and products by correctly securing loads.
- Assisted driver with product or package deliveries to residential and commercial locations.
- Assisted drivers with loading and unloading packages onto delivery trucks to maintain deadlines.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
- Lifted and carried packages weighing up to 100 pounds.
- Displayed very good communication and customer service skills.
- Used hand trucks and dollies to safely transport heavy and cumbersome packages.
- Reduced unnecessary delays, collaborating with drivers to plan and navigate routes.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Reported package damage or delivery issues to driver for swift resolution.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Strapped items down over protective padding to secure throughout transportation.
Education
Transfer - Mathematics, Science
PSU
Portland, ORSkills
- Transportation coordination
- Attendance documentation
- Employee training
- Tracking of man hours
- Mentoring and training
- Progress checks
- Incident reporting
- Logistics management
- Positive communication skills
- Customer relations
- Conflict resolution
- Attention to detail
- Time management
- Traffic monitoring
- Route navigation
- Verbal and written communication
- Map reading
- Navigation support
- Training new hires
- Critical thinker
Certification
Forklift trainer certified
Forklift operator certified
Languages
Portuguese
Native or Bilingual
Timeline
Dispatch Supervisor
Interstate Special Events
11.2013 - 11.2024
Delivery Driver
Interstate Special Events
06.2009 - 11.2013
Drivers Helper
Interstate Special Events
04.2004 - 06.2009
Transfer - Mathematics, Science
PSU
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