John O'Loughlin
Monroe,GA
Summary
Combining the mentality of a project manager with that of a chess player, looking for efficiency as well as planning ahead, I've led people in four different industries, getting results each time with a varied group of team members. My professional experience, as well as abilities forged outside the workplace, make me a certain fit for a smooth transition with instant contribution.
Overview
29
29
years of professional experience
Work History
Store Manager
CVS Pharmacy
10.2023 - Current
Operations Manager
Office Max
10.2018 - 10.2023
Manager
Johnny's New York Style Pizza
01.2023 - 06.2023
Shipping/ Receiving Supervisor
Kroger
11.2016 - 09.2018
Assistant Manager
Office Max
10.2012 - 10.2016
Customer Service Manager
Follett Higher Education Group
05.2006 - 05.2011
Quality Assurance Manager
Premiere Global Services
01.1998 - 07.2001
Call Center Senior Supervisor
Premiere Global Services
02.1995 - 12.1997
Education
Broadcast Journalism
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory Management
- Store Merchandising
- Cash Management
- Retail Inventory Management
- Shift Scheduling
- Employee Training
- Inventory Control
- Recruitment and hiring
- Goals and performance
- Team Building and Leadership
- Team motivation
- Recruiting and Hiring
- Operations Management
- Leadership Development
- Supply Ordering
- Policies and Procedures
- Store displays
- Staff Supervision
- Staff Management
- Sales expertise
- Employee Scheduling
- Accurate Cash Handling
- Work Planning and Prioritization
- Opening and closing procedures
- Documentation And Reporting
- Relationship building and management
- Strategic thinker
- Operations
- Order Management
- Sales Strategies
- Team Development
- Retail Sales Techniques
- Product Merchandising
- Payroll Management
- Sales professional
- Customer Response
- Accurate money handling
- Bank deposit procedures
- Loss Prevention
- Bank and Safe Deposits
- Operational Efficiency
- Inventory Oversight
- Loss Prevention Procedures
- Retail Merchandise Quality Standards
- Sales Analysis
- Performance Reviews
- Sales Coaching
- Maximizing profitability
- Pricing Strategies
- Flexible Schedule
- Sales Promotions
- Leading Staff Meetings
- Vendor Management
- Merchandise planning
- Delegating Work
- Advertising and marketing
- Personnel development
- Project Management
- Marketing and Promotions
- Special Events
- Operations Oversight
- Employee Terminations
- Talent Recruitment
- Competitor Monitoring
- Culture development
- Process Improvements
- Hourly shift management
- Risk Management
- Promotional planning
- Budget Development
- Mathematical Aptitude
- Decision-Making
- Teamwork and Collaboration
- Inventory Tracking and Management
- Staff training/development
- Schedule Management
Timeline
Store Manager - CVS Pharmacy
10.2023 - Current
Manager - Johnny's New York Style Pizza
01.2023 - 06.2023
Operations Manager - Office Max
10.2018 - 10.2023
Shipping/ Receiving Supervisor - Kroger
11.2016 - 09.2018
Assistant Manager - Office Max
10.2012 - 10.2016
Customer Service Manager - Follett Higher Education Group
05.2006 - 05.2011
Quality Assurance Manager - Premiere Global Services
01.1998 - 07.2001
Call Center Senior Supervisor - Premiere Global Services
02.1995 - 12.1997
Georgia State University - , Broadcast Journalism