Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
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John Ortiz

Fort Worth,TX

Summary

Dynamic Shift Supervisor at Shootsmart with proven expertise in cash handling and employee training. Successfully streamlined inventory management, enhancing operational efficiency. Recognized for exceptional customer service and conflict resolution skills, fostering strong relationships that drive repeat business. Committed to team leadership and cultivating a positive work environment for optimal performance.

Overview

9
9
years of professional experience

Work History

Shift Supervisor

Shootsmart
05.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Coordinated merchandising, promoted new products and increased brand awareness.

Range Guide/Retail Sales Associate

Shootsmart
08.2024 - 04.2025
  • Maintained safety standards during operational hours, resulting in zero accidents or incidents.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Built personal relationships with guests to promote positive experiences.
  • Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
  • Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Lead Supervisor

US Air Force
03.2016 - 10.2020
  • Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
  • Assisted upper management in achieving long-term company objectives with timely execution of key projects.
  • Championed employee development by offering regular training opportunities, supporting professional growth, and cultivating a culture of learning.
  • Managed logistics and maintenance for diverse, multi-cultural teams during multiple deployments.
  • Supervised maintenance of 13 heavy aircraft, ensuring safe equipment use and operational integrity.
  • Led multi-field teams on two 6-month deployments, managing 24 personnel in 12-hour shifts .
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development
  • Deployed corrective actions quickly to maintain strong quality standards and protect consumers.

Education

Bachelor of Science - Criminal Justice

University of Management And Technology
Arlington, VA
05-2022

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Customer-oriented
  • Inventory control and record keeping
  • Conflict resolution techniques
  • Document management
  • Team leadership
  • Customer service management
  • Sales and upselling

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 6 staff members.
  • Was top sales representative for my location selling over $100k+ worth of products in my first year. 50% more than any other employee.

Languages

French
Full Professional
Spanish
Elementary

Interests

  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Hiking
  • Playing Sports
  • Camping
  • Backpacking
  • Shooting sports
  • Fitness
  • 3D printing
  • Music
  • Drawing and Painting
  • Cooking
  • Wine Tasting

Timeline

Range Guide/Retail Sales Associate

Shootsmart
08.2024 - 04.2025

Shift Supervisor

Shootsmart
05.2024 - Current

Lead Supervisor

US Air Force
03.2016 - 10.2020

Bachelor of Science - Criminal Justice

University of Management And Technology

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