Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

John Ortiz Lopez

San Antonio,TX

Summary

Culinary professional with strong background in various kitchen environments, including fine dinning to personalized counter service. Expertise in cleanliness, food safety, ingredient sourcing, maintaining high standards of food quality and presentation.

Customer service oriented. Known for going and above the guests' needs. Adapting to changing needs, and consistently achieving desired results. Skilled in team leadership, inventory management, and culinary innovation.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Server

Meadow Neighborhood Eatery
10.2020 - Current


  • Demonstrated strong multi-tasking skills by managing multiple tables simultaneously without compromising service quality.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Chef/Manager

Jimmy's Ocean Blue
03.2016 - 04.2019
  • Oversaw the operations of 3 kitchens. 1 in the Florida Keys College and 2 at Hyatt Vacation Club Resorts
  • Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
  • Placed food orders with suppliers on weekly basis, taking into account kitchen budgets and expected demands.
  • Established positive relationships with local suppliers to secure fresh seafood and support the local community's economy.
  • Developed new culinary programs that increased customer satisfaction and operational excellence levels.
  • Effectively managed food allergen and cross-contamination concerns, ensuring the safety of patrons with dietary restrictions.

Chef

Walt Disney World Resort
07.2009 - 01.2017
  • Worked in various restaurants on property, Victoria and Albert's, Citricos, and Coral Reef.
  • Adhered to strict Disney guidelines and expectations.
  • Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
  • Prepared meals from scratch to exceed guest expectations.
  • Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
  • Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
  • Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
  • Maintained high standards of cleanliness and organization in kitchen, passing all health inspections with excellent ratings.

Education

GED -

Center For Communications Studies
New York, NY

Skills

    Exceptional customer service

  • Hospitality service expertise
  • Cleanliness standards
  • Safe food handling
  • Team collaboration
  • Guest relations management
  • Point of sale operation
  • Allergy awareness
  • Order management
  • Inventory management
  • Tableside etiquette
  • Task prioritization
  • Ordering procedures
  • Foreign language proficiency
  • Food safety practices
  • Food station set up
  • Food spoilage prevention
  • Food sales and promotion
  • Food inspection
  • Shift management
  • Upselling techniques

Accomplishments

    Helped establish the kitchen foundation for Conch Republic Seafood Company. Now a multi million dollar a year kitchen.

    Worked at Victoria and Albert's at the Grand Floridian Resort and Spa helping maintain a 5 diamond AAA status.

    Helped turn around Jimmy's Ocean Blues by bringing in the fine dinning mentality to a pool bar and a food truck. Elevating the resort guest expectations increasing revenue. Implemented a service for resort guest to send a shopping list and it would be in the room before they arrived.

Certification

Texas food handlers certified.

Languages

Spanish
Native or Bilingual
English
Full Professional
French
Limited Working

Timeline

Server

Meadow Neighborhood Eatery
10.2020 - Current

Chef/Manager

Jimmy's Ocean Blue
03.2016 - 04.2019

Chef

Walt Disney World Resort
07.2009 - 01.2017

GED -

Center For Communications Studies

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