John Christian Osea
Celina
Summary
Results-driven Delivery Specialist with over six years of experience in last-mile delivery and customer service. Expertise in safe vehicle handling, route execution, and adherence to delivery protocols. Proven track record of ensuring customer satisfaction through careful package handling and accurate route completion. Committed to enhancing Amazon's reliable and customer-focused delivery operations.
Overview
7
7
years of professional experience
Work History
Independent Deliver Partner
Uber Eats
03.2019 - Current
- Achieved on-time deliveries by executing efficient last-mile distribution strategies.
- Ensured customer satisfaction through precise drop-off and contactless delivery protocols.
- Navigated tight schedules and multi-stop routes effectively during peak delivery hours.
- Enhanced route efficiency using navigation apps, aligning with Amazon DSP standards.
- Safeguarded packages to prevent spills and damages during transport.
- Led high-stakes projects, ensuring timely completion and exceeding client expectations.
Lead Valet Attendant
Willow Bend Mall
11.2022 - 04.2023
- Enhanced vehicle safety by adhering to disciplined parking techniques.
- Streamlined customer interactions, maintaining efficiency during high traffic periods.
- Organized vehicle flow to maximize efficiency during peak operational hours.
- Supervised valet operations to ensure prompt vehicle handling and service quality.
- Resolved customer complaints swiftly, promoting positive guest experiences and satisfaction.
Retail Customer Service Associate
Target
06.2022 - 11.2022
- Achieved organized inventory management through efficient shelf maintenance practices.
- Resolved customer issues effectively, demonstrating patience and professionalism in interactions.
- Executed POS transactions accurately, ensuring efficient customer service experiences.
- Delivered exceptional service aligning with Amazon’s commitment to customer satisfaction.
- Assisted customers with returns and inquiries, maintaining professionalism and accuracy.
- Facilitated team communication, showcasing multitasking and conflict resolution skills.
Education
High School Diploma -
Prosper High School
Prosper, TXSkills
- Driving and safety:
- Situational awareness on the road
- Ability to lift, carry, and handle packages (up to 50 lbs)
- Safe, defensive driving Delivery Execution
- Route navigation & optimization
- Efficient multi-stop delivery skills
- Accuracy in scanning & handling packages
- Time-management under tight delivery windows
- Familiarity with delivery apps & handheld devices (similar to Amazon’s “Rabbit” device) Customer Service
- Professional, positive customer interactions
- Clear communication during deliveries
- Problem-solving during incorrect addresses or missing packages
- Customer-first mindset (matches Amazon’s “Customer Obsession” principle) Work Ethic & Reliability
- Punctuality
- Accountability for packages and route completion
- Consistency during high-volume days
- Ability to work independently with minimal supervision Professional Attributes
- Adaptability in fast-changing environments
- Multitasking without losing accuracy
- Strong attention to detail
- Calm decision-making under pressure
- Team communication when coordinating with dispatch or leads
Timeline
Lead Valet Attendant
Willow Bend Mall
11.2022 - 04.2023
Retail Customer Service Associate
Target
06.2022 - 11.2022
Independent Deliver Partner
Uber Eats
03.2019 - Current
High School Diploma -
Prosper High School