John Osteen
Steinhatchee
Summary
Adept at equipment installation and showcasing exceptional problem-solving abilities, I significantly enhanced customer satisfaction and safety standards during my tenure at Central Florida Electric. My background in telecommunications and strong teamwork skills have consistently led to successful project completions and a reduction in service callbacks, underscoring my commitment to quality and efficiency.
Professional with strong background in maintaining safety and security within facilities. Skilled in crisis management, conflict resolution, and enforcing rules and regulations. Focused on collaboration and achieving results, adaptable to changing needs. Known for reliability and effective communication, with keen observational skills and strong sense of integrity.
Overview
11
11
years of professional experience
Work History
Fiber Optic Installation Technician
Central Florida Electric
10.2022 - Current
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Completed installations within deadlines, adhering to company policies and safety guidelines.
- Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
- Installed and configured new equipment and systems according to company standards.
- Managed inventory levels effectively, reducing wasted resources while ensuring availability of necessary components for each job assignment.
- Provided excellent customer service, addressing questions and concerns during the installation process.
- Followed all company guidelines regarding safety procedures when out in field.
- Scheduled and performed maintenance, repair and upgrades of existing equipment and systems.
- Proactively resolved conflicts with clients when needed, ensuring all parties were satisfied with the final installation outcomes.
- Reduced service callbacks by ensuring accurate installations and proper equipment testing.
- Evaluated equipment to determine if it needed to be repaired or replaced.
- Received positive feedback from clients for exceptional problem-solving skills during challenging installations.
- Consistently met or exceeded performance metrics, showcasing dedication to quality workmanship and professionalism.
- Minimized downtime for customers by troubleshooting issues promptly after initial installation, ensuring smooth operation of systems installed.
- Streamlined workflow for faster job completion through effective communication with team members.
- Assisted in training new technicians, sharing best practices for efficient installations and high-quality results.
- Championed safety initiatives at worksites, minimizing risk of accidents or injuries during installations.
- Streamlined installation processes, reducing setup time for high-speed internet services.
- Customized installation plans to meet specific client needs, facilitating smooth transition to new systems.
Correctional OOfficer
Florida Department Of Corrections
03.2017 - 09.2022
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Observed behavior of residents individually and in groups.
- Completed intake paperwork, fingerprints, and searches.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Interviewed inmates to obtain information and assess needs.
- Received and accounted for personal possessions and determined inmate work assignments.
- Improved compliance with state and federal regulations by updating and enforcing facility policies.
- Maintained detailed records of inmate behavior and activity, contributing to facility security.
- Cultivated positive relations with inmates, reducing tensions and promoting safer environment.
- Oversaw visitation sessions, maintaining order and ensuring safety of all parties involved.
- Monitored surveillance equipment to detect and prevent unauthorized activities.
- Promoted inmate welfare by monitoring and addressing health concerns promptly.
- Assisted in crisis negotiations, preventing escalations and ensuring safety of inmates and staff.
- Enhanced facility safety by conducting regular and thorough cell inspections.
- Coordinated with law enforcement agencies to ensure smooth transfer of inmates.
- Enhanced staff training programs, leading to improved operational standards.
- Bolstered team morale and cooperation through effective leadership and communication.
- Reduced inmate altercations through proactive conflict resolution strategies.
- Ensured security of facility perimeter by conducting routine patrols.
- Facilitated effective emergency response drills, preparing staff for potential crises.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Supervised inmates during meals, recreation and other activities.
- Investigated and responded to incidents of inmate misconduct.
- Assisted in intake and release of inmates.
- Received and inspected mail, property, and funds from visitors on behalf of designated inmates.
- Interviewed inmates to obtain information and evidence.
- Administered drug tests to inmates.
General Contractor Apprentice
Thor's Floors
05.2014 - 07.2016
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Observed behavior of residents individually and in groups.
- Completed intake paperwork, fingerprints, and searches.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Interviewed inmates to obtain information and assess needs.
- Received and accounted for personal possessions and determined inmate work assignments.
- Improved compliance with state and federal regulations by updating and enforcing facility policies.
- Maintained detailed records of inmate behavior and activity, contributing to facility security.
- Cultivated positive relations with inmates, reducing tensions and promoting safer environment.
- Oversaw visitation sessions, maintaining order and ensuring safety of all parties involved.
- Monitored surveillance equipment to detect and prevent unauthorized activities.
- Promoted inmate welfare by monitoring and addressing health concerns promptly.
- Assisted in crisis negotiations, preventing escalations and ensuring safety of inmates and staff.
- Enhanced facility safety by conducting regular and thorough cell inspections.
- Coordinated with law enforcement agencies to ensure smooth transfer of inmates.
- Enhanced staff training programs, leading to improved operational standards.
- Bolstered team morale and cooperation through effective leadership and communication.
- Reduced inmate altercations through proactive conflict resolution strategies.
- Ensured security of facility perimeter by conducting routine patrols.
- Facilitated effective emergency response drills, preparing staff for potential crises.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Supervised inmates during meals, recreation and other activities.
- Investigated and responded to incidents of inmate misconduct.
- Assisted in intake and release of inmates.
- Received and inspected mail, property, and funds from visitors on behalf of designated inmates.
- Interviewed inmates to obtain information and evidence.
- Administered drug tests to inmates.
Education
High School Diploma - General Studies
Taylor County Technical Institute
Perry, FL05.2012
Skills
- Equipment installation
- Power tools operation
- Worksite safety
- Customer service
- Troubleshooting skills
- Problem analysis
- Field service
- Cable management
- Outdoor installations
- Work inspection
- Job planning
- Quality assurance
- Repair services
- Installation planning
- Hardware assembly
- Telecommunications
- Project management
- Emergency response
- Issue resolution
- Basic carpentry
- Data evaluation
- Installation adjustments
- Troubleshooting and diagnosis
- Maintenance and repair
- Hazard management
- Logical and perceptive
- Following safety practices
- Inventory management
- Customer relations
- Preventive Maintenance
- Relationship building
- Teamwork and collaboration
- Routine maintenance
- Attention to detail
- Multitasking
- Problem-solving abilities
- Reliability
- Excellent communication
- Organizational skills
- Effective communication
- Decision-making
- Adaptability and flexibility
- Safety protocols
- Interpersonal skills
- Analytical thinking
- Risk assessment
- Professionalism
- Time management abilities
Timeline
Fiber Optic Installation Technician
Central Florida Electric
10.2022 - Current
Correctional OOfficer
Florida Department Of Corrections
03.2017 - 09.2022
General Contractor Apprentice
Thor's Floors
05.2014 - 07.2016
High School Diploma - General Studies
Taylor County Technical Institute
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