John Ottinger

• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Assisted with hiring, training and mentoring new staff members.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Approved regular payroll submissions for employees.

• Responded to customer calls and emails to answer questions about products and services.
• Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
• Worked effectively with repair staff and parts providers. Staying current on availability and service processes.
• Presented different repair options to customers to help each person make appropriate choices.

Service Manager/Mechanic

• Worked effectively with repair staff and parts providers, staying current on availability and service processes.
• Provided job status reports to promote quick and accurate service.
• Investigated and resolved customer inquiries and complaints quickly.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.