John Owens

• Supported sales team for increased revenue generation by efficiently managing orders and maintaining customer satisfaction.
• Reduced order errors with meticulous attention to detail, thorough review, and effective communication.
• Established strong working relationships with key clients through exceptional service delivery resulting in long-term partnerships.
• Contributed to successful project implementations by providing insights on potential improvements within the Order Management domain.

• Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
• Acted as head chef when required to maintain continuity of service and quality.
• Increased kitchen productivity by optimizing workflow processes and delegating tasks appropriately within the team.

• Installed and integrated several new business management systems, including linked inventory management systems and POS systems

• Developed store specific marketing strategies and promotions, boosting all 10 stores to the top 10%

• Prepared weekly, monthly, and quarterly reports on sales, cashflow, labor, and food cost %

• Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.