Summary
Overview
Work History
Skills
Certification
Timeline
Generic

John Ozoa

Summary

Knowledgeable Licensed Hearing Aid Dispenser well-versed in testing for hearing loss, fitting devices and counseling patients. Good communication that is patient based with an organized nature and flexible approach to working with individual patients.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Temporary Senior Hearing Aid Dispenser

Costco Almaden
04.2023 - 03.2024
  • Improved patient satisfaction by providing thorough hearing assessments and tailored recommendations.
  • Increased sales of hearing aids by effectively demonstrating product features and benefits to clients.
  • Maintained a high level of customer retention through exceptional follow-up care and ongoing support.
  • Managed inventory, ensuring adequate stock levels while working with the inventory auditor to fix any discrepancies within the department
  • Ensuring scheduling of appointments was reflective of current productivity protocol and in order to maximize sales on a daily, weekly and monthly basis
  • Effectively communicating with upper management regarding sales, payroll and goal setting in order to achieve benchmarks while improving comp sales

Licensed Hearing Aid Dispenser

Costco Wholesale Almaden
05.2017 - Current


  • Educate Member's on current hearing loss and what instrument would best suit their lifestyle and hearing loss.
  • Fit devices to specific patient's fitting prescription in order to provide maximum comfort and effectiveness.
  • Counseled patients and families on communication strategies and effects of hearing loss.
  • Administered air conduction, bone conduction, and speech audiometry tests based on Costco Protocol
  • Ensured department inventory control was effectively monitored for any discrepancies.
  • Attended weekly staff meeting to communicate department's Comp and Leverage Equation.
  • Met with AGM on a daily and weekly basis to discuss missed opportunities while tracking payroll and sales.
  • Monitoring Department return rate in order look for areas of improvement.


Front End Supervisor

Almaden Costco
02.2014 - 05.2017


  • Responded to Member concerns with friendly and knowledgeable service and addressed concerns promptly and effectively.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity while ensuring our cashiers are providing member service.
  • Coached employees and trained them on various methods for approaching members for 2%, Visa, Email programs.
  • Wrote Front End Schedule while being aware of any influxes in sales that would greatly compromise the productivity and member service of the Front End.


Sales Supervisor

Costco Almaden
02.2010 - 02.2014
  • Effectively planned out department moves according to seasonal changes while following the 6 rights of Merchandising.
  • Followed department categories such as TV, Wireless or Computers to see how ranking compares to previous year's sales as well as comparing sales to Bay Area Region.
  • Perform Comparative shop prices with local electronic stores with in a 10 mile radius of our building.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales during peak times such as Black Friday or Super Bowl.

Skills

  • Hearing Examinations performed in a timely manner
  • Device Fitting with strong knowledge of all 4 manufacturer's fitting software
  • Active Listening with patient focused counseling with in order to have family involved in process
  • Cleans, sanitizes work areas, equipment and hearing aids to maintain infectious controls protocols

Certification

California Department of Consumer Affairs

Hearing Aid Dispenser License

Timeline

Temporary Senior Hearing Aid Dispenser

Costco Almaden
04.2023 - 03.2024

Licensed Hearing Aid Dispenser

Costco Wholesale Almaden
05.2017 - Current

Front End Supervisor

Almaden Costco
02.2014 - 05.2017

Sales Supervisor

Costco Almaden
02.2010 - 02.2014

Similar Profiles

CREATE PROFILE
John Ozoa