John Pagan
Winston,GA
Summary
Accomplished in enhancing warehouse safety and efficiency, my tenure at Southern Tire Mart and Snider Fleet Solutions showcases a robust work ethic and exceptional customer service skills. By streamlining operations and fostering customer relationships, I significantly improved service delivery. Proficient in MaddenCo and a proven team player, my focus on achievements has consistently driven organizational success.
Overview
8
8
years of professional experience
Work History
Warehouse Forklift Operator
Southern Tire Mart
04.2016 - 12.2017
- Contributed to the reduction of workplace accidents by adhering to strict safety protocols during all forklift operations.
- Contributed to warehouse organization, optimizing storage space for easy access and retrieval of tires.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Operated equipment while observing standard safety procedures.
- Sorted and properly arranged items.
- Increased efficiency by organizing and streamlining unloading processes.
- Operated pallet jacks and forklifts to aid in safe transport of heavy items.
Warehouse Manager
Southern Tire Mart
12.2017 - 06.2021
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Trained drivers, helpers and support workers in techniques for maximizing efficiency.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Verified accuracy of all deliveries against order forms.
- Expedited deliveries to meet customer deadlines and requirements.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Front Counter Customer Service Representative
Southern Tire Mart
10.2019 - 06.2021
- Responded to customer calls and emails to answer questions about products and services.
- Resolved concerns with products or services to help with retention and drive sales.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Handled telephone inquiries professionally and courteously, providing accurate information to callers.
- Demonstrated excellent product knowledge to assist customers in making informed decisions about their purchases.
- Managed cash transactions accurately and responsibly, ensuring proper accounting of daily sales totals.
Service Manager
Snider Fleet Solutions (Forest Park, GA)
06.2021 - 02.2022
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
- Contributed to inventory management processes by monitoring stock levels of parts and supplies needed for repairs or maintenance tasks.
- Analyzed service reports to identify areas of improvement.
- Spoke with customers to discuss service needs and develop effective and practical solutions.
Branch Manager
Snider Fleet Solutions
02.2022 - 11.2023
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Central Dispatcher
Snider Fleet Solutions
02.2022 - 07.2024
- Streamlined dispatch operations by implementing efficient scheduling and route planning strategies.
- Increased on-time performance metrics by consistently monitoring driver progress and proactively addressing any potential delays or challenges.
- Utilized customer feedback to improve customer service.
- Provided customers with information on products and services.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Tracked and monitored vehicle performance and maintenance.
- Managed customer accounts and invoicing.
- Assisted in resolving customer complaints and grievances.
- Scheduled and organized delivery routes.
- Communicated with customers to provide delivery updates and resolution.
- Scheduled deliveries and pickups according to customer needs.
- Monitored vehicle locations to coordinate timely arrivals.
- Answered phone calls and responded to customer emails.
- Analyzed customer feedback and provided solutions to improve customer service.
- Directed dispatching, routing, and tracking of 10-15 fleet vehicles.
Interim Branch Manager
Snider Fleet Solutions
01.2024 - 07.2024
Education
GED -
Daytona State College
Daytona Beach, FL04.2009
Skills
- Customer Service
- Warehouse Safety
- Customer Relationships
- Excellent time management skills
- Excellent work ethic
- Attention to Detail
- Shipping and receiving expert
- Team Player
- Proactive and Focused
- Proficient in MaddenCo
- Warehouse Operations
- Safe driver
Languages
Spanish
Native or Bilingual
Timeline
Interim Branch Manager
Snider Fleet Solutions
01.2024 - 07.2024
Branch Manager
Snider Fleet Solutions
02.2022 - 11.2023
Central Dispatcher
Snider Fleet Solutions
02.2022 - 07.2024
Service Manager
Snider Fleet Solutions (Forest Park, GA)
06.2021 - 02.2022
Front Counter Customer Service Representative
Southern Tire Mart
10.2019 - 06.2021
Warehouse Manager
Southern Tire Mart
12.2017 - 06.2021
Warehouse Forklift Operator
Southern Tire Mart
04.2016 - 12.2017
GED -
Daytona State College