John Pagliarulo

Summary

Dynamic National Service Manager with a proven track record at Korg USA, excelling in budget administration and staff development. Enhanced productivity through effective training and mentoring of technicians, while resolving customer concerns to foster loyalty. Expertise in managing extensive service operations and implementing efficient inventory control measures.

Overview

years of professional experience

Work History

National Service Manager

Korg USA

12.2018 - Current

Managed the entire service department which included 7 bench technicians and over 400 service centers located throughout the country.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Responsible for all warranty and non-warranty repairs of keyboards, amplifiers, synthesizers, workstations and guitars.
Coordinated all repaired return products designated to be included in an inventory of refurbished equipment of over $750,000.00 for resale.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Responsible for bi-weekly payroll and overtime awareness with ADP.

Parts Manager

Fitness Resource

04.2013 - 10.2018

Analyzed sales trends to follow demands of customers and in-shop needs.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Ordered parts for customers, repair shops, and service departments for use in exercise and fitness equipment.
Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.

Owner

Pag's TV Plus

03.2000 - 08.2012

Consulted with customers to assess needs and propose optimal solutions.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Trained and motivated employees to perform daily business functions.
Managed day-to-day business operations.
Showroom Sales
Customer engagement
Setting up estimates and invoices

Education

No Degree - Electronic Theory

Suburban Technical School

Hempstead, NY

05-1977

High School Diploma -

Copiague High School

Copiague

06-1975

Skills

Certified Technician
Entrepreneurial leadership
Customer engagement
Supervising technicians
Staff development
Sales support

Training and mentoring
Coaching and mentoring
Recruitment and hiring
Excellent communication
Interpersonal relations
Budget administration

Timeline