Summary
Overview
Work History
Education
Skills
Timeline
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John Pala

Ormond Beach,FL

Summary

Dynamic professional with a proven track record at Ruffled Feathers Golf Club, excelling in customer relationship building and POS system operation. Enhanced customer satisfaction and loyalty through exceptional service and problem-solving skills. Successfully trained new staff, boosting team performance by 20%. Known for a goal-oriented mindset and fostering a positive work environment.

Professional with strong background in customer service and retail operations, prepared for this role in recreational setting. Focused on team collaboration and achieving results, with flexible approach to changing needs. Skilled in inventory management, customer engagement, and point-of-sale systems, ensuring smooth and efficient operation. Dependable and adaptable, known for consistent performance and reliability.

Overview

14
14
years of professional experience

Work History

Pro Shop Attendant

Peridia Golf and Country Club
03.2022 - 05.2023
  • Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
  • Demonstrated outstanding communication skills while resolving customer complaints or concerns professionally.
  • Assisted in inventory management, ensuring accurate tracking of products and timely restocking of items.
  • Collaborated with fellow staff members to foster a positive work atmosphere and improve overall team performance.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Fostered welcoming atmosphere, greeting customers promptly and with friendly demeanor.
  • Resolved customer complaints with patience and professionalism, preserving shop's reputation for excellent service.
  • Managed efficient cash register operations.
  • Performed cash, card, and check transactions to complete customer purchases.

Golf Cart

Druid Hills Golf Club
03.2020 - 11.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Cleaned, wash and parked carts for overnight recharge
  • Maintained driving range. Picked and washed balls.

Golf Course Groundskeeper

Druid Hills Golf Club
03.2019 - 11.2019
  • Collaborated with other groundskeepers to maintain consistently high standards across all areas of the golf course property.
  • Maintained optimal course conditions for golfers through regular mowing, edging, and trimming of greens, tees, and fairways.
  • Operated mowers, blowers, string trimmers


Pro Shop Attendant

Ruffled Feathers Golf Club
03.2009 - 11.2018
  • Trained new employees comprehensively on all aspects of Pro Shop operations, promoting high-quality service standards.
  • Developed strong rapport with customers by offering personalized recommendations based on their specific needs.
  • Maintained an organized and visually appealing store environment, contributing to a positive customer experience.
  • Conducted regular stock checks to ensure availability of popular items, minimizing lost sales opportunities.
  • Assisted in organizing golf tournaments, contributing to significant increase in shop foot traffic on event days.
  • Ensured smooth operation of pro shop by coordinating tee times and managing reservations efficiently.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Demonstrated outstanding communication skills while resolving customer complaints or concerns professionally.
  • Collaborated with fellow staff members to foster a positive work atmosphere and improve overall team performance.
  • Fostered welcoming atmosphere, greeting customers promptly and with friendly demeanor.
  • Resolved customer complaints with patience and professionalism, preserving shop's reputation for excellent service.
  • Managed efficient cash register operations.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

Bachelor of Arts - Political Science/Business

Lewis University
Romeoville, IL
01-1972

Skills

  • Team player mentality
  • Workplace safety
  • Customer relationship building
  • Goal-oriented mindset
  • Staff training and development
  • Stock replenishment
  • POS system operation
  • Teamwork and collaboration
  • Friendly and helpful
  • Customer service
  • Problem-solving
  • Honest and dependable
  • Team leadership
  • Cash register operation
  • Store opening and closing
  • Engaging with diverse customers
  • Self motivation
  • Interpersonal skill
  • Complaint handling

Timeline

Pro Shop Attendant

Peridia Golf and Country Club
03.2022 - 05.2023

Golf Cart

Druid Hills Golf Club
03.2020 - 11.2022

Golf Course Groundskeeper

Druid Hills Golf Club
03.2019 - 11.2019

Pro Shop Attendant

Ruffled Feathers Golf Club
03.2009 - 11.2018

Bachelor of Arts - Political Science/Business

Lewis University

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John Pala