Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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John Paliani

John Paliani

Willits,CA

Summary

Highly-personable professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

14
14
years of professional experience

Work History

AFFI/Videographer

Skydive Danielson
Danielson, CT
05.2024 - Current
  • Planned, set up and completed live shots.
  • Conducted video interviews, crafting questions that elicit meaningful and dynamic responses.
  • Edited videos to upload and post to social media platforms.
  • Provided exceptional customer service to ensure customer satisfaction through friendly interactions.
  • Maintained a high level of professionalism when dealing with customers, helping to encourage repeat business.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Sales Support Specialist

SmallBiz Innovation
02.2024 - Current
  • Provide every customer with comprehensive and personalized assistance from initial contact through completion of services.
  • Track sales leads and opportunities within the company's CRM system.
  • Develop relationships with key clients to ensure satisfaction and retention.
  • Enter data into spreadsheets to track customer interactions and project progress.
  • Conduct market research to identify potential new markets and clientele bases.
  • Participate in weekly team meetings to discuss strategies for achieving goals.
  • Collaborate with the marketing team to develop promotional activities and materials that support sales goals.

Skydive Coach

Independent Contractor
Davis, CA
07.2022 - 05.2024
  • Trained jumpers in proper use of equipment for safety and maximum results.
  • Mentored and encouraged new jumpers to develop strong foundations by being a positive role model and regularly practicing skills.
  • Developed training strategies to meet individual requirements and team goals.
  • Adjusted coaching techniques to meet jumper needs and address strengths and weaknesses.

Administrative Assistant

Mitchell and Sheahan
Stratford, CT
11.2021 - 09.2023
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Inventoried and ordered supplies for office.
  • Coordinated appointments, meetings and conferences.
  • Maintained accurate department and customer records.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Composed correspondence, reports and meeting notes.
  • Utilized editing programs to proofread content for typo-free emails, memos and documentation.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Used voice recorder or notepad to compose and transcribe meeting minutes.

Lift Operator

Palisades Tahoe
Olympic Valley, CA
12.2022 - 04.2023
  • Performed prompt post-operation shutdown procedures.
  • Responded to emergencies in calm and helpful way.
  • Greeted guests and addressed pertinent issues.
  • Worked with ski and board instructors to load classes on and off lifts.
  • Checked tickets of guests boarding lift.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Provided physical assistance to visitors getting onto and off of rides.
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
  • Assisted patrons with unloading and loading to remain compliant with safety regulations.
  • Trained new employees on ride operations, pointing out safety mechanisms and features.
  • Closed down rides with faulty equipment and notified supervisor.
  • Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
  • Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
  • Started lift each morning and performed safety inspections.
  • Answered guest questions about how to load and unload safety.
  • Monitored load and unload ramps and organized lift stations.

Farm Operator and Manager

Barefoot Organics
Willits, CA
02.2014 - 12.2021
  • Worked as senior project manager to define project goals and establish a timeline and plan to achieve them
  • Maintained client satisfaction and fostered long term business relationships
  • Managed 2-3 long term employees per season
  • Managed seasonal harvest workers in teams of up to 12 while maintaining a safe and respectful work environment
  • Planned and oversaw resource management processes, crop vitality, and pest management.
  • Troubleshot and diagnosed equipment malfunctions to minimize downtime.
  • Learned and followed safety and emergency procedures.
  • Collaborated with coworkers to perform projects quickly and meet business goals.
  • Utilized hand and power tools and heavy machinery during manufacturing processes.
  • Inspected finished products to verify conformity to quality standards.
  • Maintained production and quality documentation.
  • Assessed production schedules and orders to plan material requirements and worker activities.

Farm Hand

Barefoot Organics
Willits, CA
10.2011 - 02.2014
  • Worked well with team to share duties
  • Worked well with other Farm workers to achieve success and meet goals
  • Handled daily farm operations including the planting, cultivating, and processing of fruiting crops.
  • Repaired buildings, fences and other pertinent structures to keep animals properly contained.
  • Completed harvesting activities using harvesters, tractors and other heavy equipment.
  • Watered and fed livestock and cleaned pens and enclosures to maintain farm animal health.

Line Service Technician

Atlantic Aviation
Stratford, CT
12.2010 - 02.2011
  • Provided customers with top of the line service by working on an "on call" basis for emergencies and repairs
  • Provided excellent customer service and achieved a high rate of client satisfaction and retention.
  • Provided top of the line customer service to all airport patrons.
  • Operated tugs, fuel trucks and transport vehicles, also providing shuttle services for passengers, luggage and ground crew.
  • Employed radio communications to coordinate and direct vessel and ramp movement for incoming and outbound flights.
  • Performed aircraft maintenance, refueling, storage and ground support.
  • Conducted groundskeeping tasks such as mowing grass, removing debris, plowing snow and operating power tools.
  • Accurately recorded and reported all operations and maintained communication with other workers.
  • Safely handled industry-specific equipment.
  • Refueled aircraft using hoses connected to fuel trucks.
  • Guided aircraft hand using signals and batons to promote safe ground travel.
  • Loaded, stowed and unloaded baggage or cargo for crew or passengers.
  • Emptied aircraft lavatory systems and replenished sanitizer fluid.

Education

AFF Instructor -

Skydive Ratings
Zephyrhills, FL
02-2024

High School Diploma -

Fairfield College Preparatory School
05.2005

Some College (No Degree) -

Southern Connecticut State University
New Haven, CT

Skills

  • Teamwork and Collaboration
  • Client Relations
  • Sales and Upselling
  • Training & Development
  • Friendly, Positive Attitude
  • Project Management
  • Travel Coordination
  • Customer Service
  • Sensitive Material Handling
  • Resourcefulness
  • Critical Thinking
  • Time and Labor Control
  • Deadline-Oriented
  • Data Entry
  • Social Perceptiveness

Languages

Spanish
Elementary

References

REFERENCES References available upon request

Timeline

AFFI/Videographer

Skydive Danielson
05.2024 - Current

Sales Support Specialist

SmallBiz Innovation
02.2024 - Current

Lift Operator

Palisades Tahoe
12.2022 - 04.2023

Skydive Coach

Independent Contractor
07.2022 - 05.2024

Administrative Assistant

Mitchell and Sheahan
11.2021 - 09.2023

Farm Operator and Manager

Barefoot Organics
02.2014 - 12.2021

Farm Hand

Barefoot Organics
10.2011 - 02.2014

Line Service Technician

Atlantic Aviation
12.2010 - 02.2011

AFF Instructor -

Skydive Ratings

High School Diploma -

Fairfield College Preparatory School

Some College (No Degree) -

Southern Connecticut State University

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John Paliani