John Palma
Nesco Staffing
PHOENIX,AZ
14
years of professional experience
Detail-oriented individual with a track record of enhancing operational processes and mentoring team members. Adept at managing resources and implementing strategic improvements to support organizational success.
Work History
Ticket Tacker Lead (Symphony Hall and Orpheum)
14 Years 2 Months- Trained and mentored new team members on operational procedures.
- Implemented process improvements to enhance workflow efficiency.
- Monitored quality control processes to uphold product standards.
- Operated and maintained machinery to ensure efficient production flow.
- Collaborated with cross-functional teams to meet production targets.
- Conducted regular inspections and maintenance on equipment to minimize downtime.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Led team to achieve operational goals through strategic planning and resource allocation.
- Developed and implemented process improvements that enhanced workflow efficiency across departments.
- Mentored junior staff, fostering a culture of continuous learning and professional growth.
- Analyzed performance metrics to identify areas for improvement and drive actionable solutions.
- Managed and motivated employees to be productive and engaged in work.
- Established key performance indicators to monitor progress and support data-driven decision-making processes.
- Facilitated training sessions aimed at enhancing skill sets and knowledge retention among employees.
- Managed budgets effectively, ensuring optimal allocation of resources for maximum impact.
- Collaborated with cross-functional teams to align project objectives with organizational goals.
Ticket Taker
14 Years 2 Months- Monitored and verified ticket validity at entry points to ensure event security.
- Assisted patrons with ticketing inquiries, enhancing customer experience and satisfaction.
- Coordinated with event staff to streamline ticket collection processes during high-traffic periods.
- Trained new team members on ticket-taking procedures and customer interaction protocols.
- Maintained accurate records of tickets collected and reported discrepancies promptly.
- Developed familiarity with various ticketing systems to improve operational efficiency.
Education
No Degree - Business Administration And Management
Worked 30 years in the Transpiration field.
Clients were U.S. Air Force, City and State of Arizona, Az. Cardinals
Football team, Phoenix Suns and Az. Diamond backs.
Skills
Project planning
Project organization
Cross-functional teamwork
Safety compliance
Event logistics
Time management
Problem-solving abilities
Event coordination
Reliability
Multitasking
Excellent communication
Problem-solving
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of [Number] staff members.
Just recently received, Certificate of Recognition from the Phoenix Suns Pro Basketball Association.
I've worked for the Phoenix Suns Basketball for 15 years now. On a nightly bases
I'm in charge to watch out for the safety, proper instruction and all compliance for the ADA section.
This number for my area of control is 412 customers.
I also train all new applicants coming into our organization.
Timeline
Ticket Tacker Lead (Symphony Hall and Orpheum)
Nesco Staffing
06.2012 - CurrentRead More
Ticket Taker
Nesco Staffing
06.2012 - 08.2026Read More
Maricopa Community Colleges, Phoenix College
No Degree from Business Administration And Management
Read More