Open To Work
John Paprota
Dumont,NJ
Work Preference
Summary
Dynamic professional with extensive expertise in operational management and customer service, particularly with organization and cost controls.
Overview
27
27
years of professional experience
Work History
Cafe Manager
Restaurant Associates
New York, New York
01.2025 - Current
- Administered daily cafe operations, ensuring smooth workflow and high customer satisfaction.
- Developed and enforced policies to enhance service quality and ensure safety compliance.
- Coordinated inventory management, overseeing ordering and stock control to maintain adequate supply levels.
- Increased sales while reducing food costs and labor percentage for optimal profitability.
Logistics Manager
Harbor Freight Tools
Hasbrouck Heights, USA
12.2021 - 12.2023
- Managed 18 associates across 3 shifts, overseeing receiving of 900 to 1600 cases of product weekly, setting planograms and displays, pricing, inventory management, cash handling, and daily operations.
- Controlled inventory and managed loss prevention, shrink, and returns to maintain operational efficiency.
- Oversaw operations at Harbor Freight Tools in Hasbrouck Heights, serving over 200,000 customers and contributing to annual gross sales of over $8 million.
Director of Food Service
Maschio’s Food Service
Hackensack, USA
10.2019 - 02.2020
- Oversaw operations of 8 schools and 1 satellite elementary school in South Hackensack, ensuring compliance with food service regulations.
- Managed food service operations across 8 schools in Hackensack Public Schools district, enhancing meal delivery and service quality.
- Directed a team of 56 union employees operating in 10 kitchens.
- Served average of 4,400 breakfasts and 5,800 lunches daily to approximately 6,200 students, supporting nutritional needs and promoting healthy eating.
Sales Representative
Jamac Frozen Foods
05.2019 - 10.2019
- Jamac Frozen Foods is a family-owned food distribution company servicing the Greater New York Metropolitan area.
- Increased sales with house accounts by over 200 percent.
- Managed 15 house accounts and 5 newly acquired accounts to ensure client satisfaction and retention.
- Planned and executed demonstrations and tastings with food vendors to promote products and drive customer engagement.
- Assisted customers with menu planning for special functions and seasonal changes to enhance their event experiences.
Interim General Manager
Sodexo
, USA
08.2015 - 01.2016
- Managed daily operations and catering, focusing on quality and enhancing customer relations.
- Planned and organized catering and special functions, including weddings and corporate and civil functions.
- Supervised staff of 35 union employees, including 4 chefs and 4 managers.
- Oversaw cash controls, payroll, ordering, inventory, menu planning, and guest and client relations.
General Manager School Food Service
Sodexo
Hoboken, USA
07.2012 - 07.2015
- Achieved break-even point after reducing losses over three years.
- Supervised 35 employees in 7 schools.
- Coordinated workplace violence, OSHA, and HACCP training to ensure compliance and safety.
- Engaged in health policy development and implementation for the Hoboken Public School District.
- Enhanced food quality and presentation to meet diverse student needs.
- Hoboken School District food service lost over $200,000 annually from 2003-2012. It has a free and reduced population of approximately 63%, and an extremely diverse cultural and economic student population.
Logistics Manager
Brioni USA
03.2006 - 03.2008
- Coordinated distribution for over 80 specialty accounts and four major department stores, ensuring timely delivery and customer satisfaction.
- Oversaw air import shipments from eight Italian factories, streamlining processes for efficiency.
- Facilitated communication with Italian office to expedite US Customs and Fish and Wildlife clearances, minimizing delays.
- Liaised with customers buying office and factory for shipping of all made to measure orders.
- Authorized customer returns and credits with buying office and accounting.
- Brioni is an exclusive men’s clothing line manufactured in Italy. Presently, it is the only company in the world that produces all its suits and sports coats entirely by hand.
Import/Export Lead Supervisor
Virgin Atlantic Cargo Operations
09.2004 - 03.2006
- Oversaw an operation handling 50 million kilos of cargo annually, while consistently maintaining a customer service commitment.
- Executed export and import cargo operations with major foreign carriers, ensuring compliance and efficiency.
- Familiar with U.S. Customs and USDA regulations relating to both import and export.
- Managed daily roster for office and warehouse staff, optimizing resource allocation and operational flow.
- Facilitated staff safety training and familiarization with each airline's HAZMAT procedures, enhancing team readiness and safety compliance.
Owner/Manager
Central Market
10.1999 - 08.2003
- Managed all aspects of daily operations with a breakfast and lunch business averaging $8,000.00 per day for walk-ins and $2,000.00 per day for catering and deliveries.
- Developed and tested menu items tailored to target demographics, enhancing customer satisfaction and engagement.
- Managed operations of 900 sq. ft. deli and grocery in Rockefeller Center food concourse, delivering quality breakfast and lunch until closure due to 9/11.
- Approved and supervised planning and construction, ensuring timely completion for August 2001 opening.
Education
Restaurant Management -
New York Restaurant School
Liberal Arts -
Bergen Community College
Skills
- Cafe operations management
- Catering management
- Process improvement
- Vendor relations
- Customer relationship management
- Safety compliance
- Policy writing
- Financial oversight
- Customer service excellence
- Staff training and development
- Problem-solving analysis
- Oral and written communication
Timeline
Cafe Manager
Restaurant Associates
01.2025 - Current
Logistics Manager
Harbor Freight Tools
12.2021 - 12.2023
Director of Food Service
Maschio’s Food Service
10.2019 - 02.2020
Sales Representative
Jamac Frozen Foods
05.2019 - 10.2019
Interim General Manager
Sodexo
08.2015 - 01.2016
General Manager School Food Service
Sodexo
07.2012 - 07.2015
Logistics Manager
Brioni USA
03.2006 - 03.2008
Import/Export Lead Supervisor
Virgin Atlantic Cargo Operations
09.2004 - 03.2006
Owner/Manager
Central Market
10.1999 - 08.2003
Restaurant Management -
New York Restaurant School
Liberal Arts -
Bergen Community College