Experienced professional with a strong track record in overseeing and leading large-scale operations. Consistently achieves success through strategic planning and execution. Skilled at introducing creative solutions to improve productivity and operational efficiency. Recognized for promoting teamwork and adapting to changing business requirements to align with organizational objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Strategic Insights/Decision Support
Intermountain Health
Murray, UT
08.2024 - Current
Lead all business systems across flight and ambulance programs, ensuring interoperability and alignment with organizational goals.
Oversee compliance for complex air medical regulations; created and staffed the division from scratch.
Established a new data analytics division, standardizing KPIs and improving organizational decision-making through clean, unified data practices.
Spearheaded the implementation of Protean, managing procurement and contracts while sunsetting Quickbase, saving $250,000/year.
Initiated consolidation of key platforms including EMS Charts and FlightVector.
Supported the integration of six formerly independent programs under a unified structure.
Developed and launched a highly rated two-day Leadership Orientation to elevate new leader onboarding and development.
Communication Center Director
Intermountain Health – Classic Air Medical
Murray, UT
11.2018 - 08.2024
Company Overview: Classic Air Medical provides emergency medical transport via aircraft and ground across an 8 state region. (https://intermountainhealthcare.org/services/air-medical-transport).
Classic Air Medical provides emergency medical transport via aircraft and ground across an 8 state region. (https://intermountainhealthcare.org/services/air-medical-transport).
As a Communication Center Director, I oversee a team of communication specialists that dispatch and coordinate all flights and ground transportation.
Helped the department grow from 10 people in 2018 to 32 by 2024.
Improved technology and innovated new solutions to improve operational efficiency.
Managed all operational data and provide analytics and insights to the organization.
Integrated 4 separate agencies into our Communication Center and ensured safe and compliant procedures.
Relied upon to perform out of scope tasks such as IT integration efforts, HIPAA audit, and other projects.
Real Estate Agent
Coldwell Banker
Murray, UT
07.2015 - 12.2019
Self Employed agent helping residential clients buy and sell homes.
Built a book of business from scratch that was averaging about 4.5M in volume per year.
Runner up for “Rookie of the Year” across the Wasatch Front in 2015.
Managed all facets of business including lead generation, accounting, and transaction support.
Created a class on the use of real estate statistics and negotiation that I taught to other Realtors.
Member of the SLBR Ethics Committee ensuring ethical practices across the industry.
Operations Manager
SLC 911
Salt Lake City, UT
07.2010 - 07.2015
Led team of (80) 911 dispatchers that handled all emergency police/fire/medical calls for the city of Salt Lake.
Provided QA/QI for call handling procedures, accuracy, and response times.
Worked with police and fire administrations to improve workflows and more effective emergency responses.
Education
Master of Business Administration -
Western Governors University
Salt Lake City, UT
04.2024
B.S. - Psychology
Capella University
Minneapolis, MN
04.2015
Skills
Program management
People management
Strategic planning
Verbal and written communication
Decision-making
Strategies and goals
Relationship building
Legal and regulatory compliance
Business administration
Data analysis
Cross-functional collaboration
Certification
Certified Flight Communicator, Advanced Communication Specialist, EMT-Intermediate (expired), Firefighter 1&2, and HazMat Awareness & Operations.
Affiliations
IAMTCS Board of Directors since 2022- Chair of Integrated Systems Committee. AFSP fundraiser.
<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.