Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

John Park

Murray,UT

Summary

Experienced professional with a strong track record in overseeing and leading large-scale operations. Consistently achieves success through strategic planning and execution. Skilled at introducing creative solutions to improve productivity and operational efficiency. Recognized for promoting teamwork and adapting to changing business requirements to align with organizational objectives.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Director of Strategic Insights/Decision Support

Intermountain Health
08.2024 - Current
  • Lead all business systems across flight and ambulance programs, ensuring interoperability and alignment with organizational goals.
  • Oversee compliance for complex air medical regulations; created and staffed the division from scratch.
  • Established a new data analytics division, standardizing KPIs and improving organizational decision-making through clean, unified data practices.
  • Spearheaded the implementation of Protean, managing procurement and contracts while sunsetting Quickbase, saving $250,000/year.
  • Initiated consolidation of key platforms including EMS Charts and FlightVector.
  • Supported the integration of six formerly independent programs under a unified structure.
  • Developed and launched a highly rated two-day Leadership Orientation to elevate new leader onboarding and development.

Communication Center Director

Intermountain Health – Classic Air Medical
11.2018 - 08.2024
  • Company Overview: Classic Air Medical provides emergency medical transport via aircraft and ground across an 8 state region. (https://intermountainhealthcare.org/services/air-medical-transport).
  • Classic Air Medical provides emergency medical transport via aircraft and ground across an 8 state region. (https://intermountainhealthcare.org/services/air-medical-transport).
  • As a Communication Center Director, I oversee a team of communication specialists that dispatch and coordinate all flights and ground transportation.
  • Helped the department grow from 10 people in 2018 to 32 by 2024.
  • Improved technology and innovated new solutions to improve operational efficiency.
  • Managed all operational data and provide analytics and insights to the organization.
  • Integrated 4 separate agencies into our Communication Center and ensured safe and compliant procedures.
  • Relied upon to perform out of scope tasks such as IT integration efforts, HIPAA audit, and other projects.

Real Estate Agent

Coldwell Banker
07.2015 - 12.2019
  • Self Employed agent helping residential clients buy and sell homes.
  • Built a book of business from scratch that was averaging about 4.5M in volume per year.
  • Runner up for “Rookie of the Year” across the Wasatch Front in 2015.
  • Managed all facets of business including lead generation, accounting, and transaction support.
  • Created a class on the use of real estate statistics and negotiation that I taught to other Realtors.
  • Member of the SLBR Ethics Committee ensuring ethical practices across the industry.

Operations Manager

SLC 911
07.2010 - 07.2015
  • Led team of (80) 911 dispatchers that handled all emergency police/fire/medical calls for the city of Salt Lake.
  • Provided QA/QI for call handling procedures, accuracy, and response times.
  • Worked with police and fire administrations to improve workflows and more effective emergency responses.

Education

Master of Business Administration -

Western Governors University
Salt Lake City, UT
04.2024

B.S. - Psychology

Capella University
Minneapolis, MN
04.2015

Skills

  • Program management
  • People management
  • Strategic planning
  • Verbal and written communication
  • Decision-making
  • Strategies and goals
  • Relationship building
  • Legal and regulatory compliance
  • Business administration
  • Data analysis
  • Cross-functional collaboration

Certification

Certified Flight Communicator, Advanced Communication Specialist, EMT-Intermediate (expired), Firefighter 1&2, and HazMat Awareness & Operations.

Affiliations

IAMTCS Board of Directors since 2022- Chair of Integrated Systems Committee. AFSP fundraiser.

Timeline

Director of Strategic Insights/Decision Support

Intermountain Health
08.2024 - Current

Communication Center Director

Intermountain Health – Classic Air Medical
11.2018 - 08.2024

Real Estate Agent

Coldwell Banker
07.2015 - 12.2019

Operations Manager

SLC 911
07.2010 - 07.2015

B.S. - Psychology

Capella University

Master of Business Administration -

Western Governors University

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