John Parra
Houston,TX
Summary
Dynamic retail management professional with extensive experience at Mattress Firm, excelling in team development and operational efficiency. Proven track record of achieving sales goals while enhancing customer satisfaction. Skilled in strategic planning and employee training, fostering a collaborative workplace culture that drives performance and engagement. Excited for new challenges ahead.
Knowledgeable Store Manger. Managed multiple retail locations, enhancing operational efficiency and improving customer satisfaction. Demonstrated leadership and team-building skills, effectively navigating dynamic retail environments.
Professional manager with background in overseeing multiple retail locations. Strong focus on team collaboration, achieving results, and adapting to changing needs. Skilled in inventory management, customer service, and staff development. Reliable leader with ability to drive operational efficiency and enhance store performance.
Overview
19
19
years of professional experience
Work History
Multi-Unit Store Manager
Mattress Firm
06.2023 - 06.2024
- Mentored and coached sales team members to improve their leadership skills, resulting in higher employee engagement.
- Participated in annual budget planning sessions with upper management, providing valuable input on financial goals based on past performance.
- Improved overall operational efficiency by implementing best practices in merchandising, visual presentation, and product placement strategies.
- Assisted in the recruitment process for new employees by conducting interviews and selecting top candidates who met desired qualifications.
- Enhanced customer satisfaction by providing exceptional service, addressing concerns, and resolving issues promptly.
- Managed staffing levels across multiple units, ensuring optimal coverage during peak hours while maintaining labor costs within budget constraints.
- Led by example, consistently demonstrating a strong work ethic and commitment to the success of the multi-unit store operations.
- Boosted employee performance through ongoing training, development programs, and performance evaluations.
Owner-Sales Manager
Anthony's Roofing and Remodeling
06.2015 - 01.2021
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Sales/Office Manager
Wristband Connection
01.2011 - 05.2015
- Developed customized proposals for prospective clients, successfully closing deals and expanding the customer base.
- Enhanced customer satisfaction levels through exceptional service and prompt resolution of client issues.
- Increased overall revenue by identifying new business opportunities and cultivating strong relationships with clients.
- Managed sales targets effectively to ensure consistent growth in a highly competitive market.
- Processed orders via telephone, email, and online orders from official company website.
- Negotiated contracts skillfully with suppliers to secure favorable pricing for products and services.
- Completed bi-weekly payroll for [Number] employees.
Store Manager/Senior Logistics Manager
Target
03.2005 - 04.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
Education
Bachelor of Science - Business Administration-Human Resources
Lamar University
Beaumont, TX05-1994
Skills
- I am Bilingual (Fluent English and Spanish)
- I have a wealth of retail management experience and have consistently reached personal and company sales goals
- I enjoy training and developing people, more over most staff that work under have promoted if that is what they wanted,
- I have managed small, medium, and large teams and I very adaptable
- I am looking forward to a knew challenge and am excited about what the future
- Team leadership
- Employee engagement
- Store operations
- Recruitment and hiring
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Multi-Unit Store Manager
Mattress Firm
06.2023 - 06.2024
Owner-Sales Manager
Anthony's Roofing and Remodeling
06.2015 - 01.2021
Sales/Office Manager
Wristband Connection
01.2011 - 05.2015
Store Manager/Senior Logistics Manager
Target
03.2005 - 04.2015
Bachelor of Science - Business Administration-Human Resources
Lamar University
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