John P. Arroyo
Tampa,FL
Summary
Professional handler with strong focus on canine training, law enforcement protocols, and public safety measures. Proven track record in teamwork, adaptability, and achieving mission-critical results. Skilled in obedience training, detection work, and emergency response. Dependable and flexible, known for reliability and effective collaboration. Adept at training and managing K9 units for diverse operational needs, ensuring optimal performance and safety. Known for strong teamwork and adaptability, consistently meeting challenging objectives. Skills include obedience training, scent detection, and tactical deployment.
Overview
24
24
years of professional experience
1
1
Certification
Work History
K9 Handler
Superior K9s
12.2022 - 10.2024
- Prevented potential bomb threats by conducting explosive detection sweeps with a certified explosives-detection K9 partner at various locations.
- Recovered illegal narcotics from crime scenes using expert knowledge on drug detection techniques alongside the highly-trained K9 partner.
- Enhanced K9 unit performance by conducting regular training sessions and drills.
- Collaborated with other agencies for joint operations, maximizing effectiveness of combined resources and skills.
- Supported fellow officers during high-risk situations, providing valuable K9 assistance and expertise.
- Fostered a supportive learning environment for new handlers by sharing knowledge, experiences, and insights on effective K9 handling techniques.
- Strengthened interdepartmental relationships by participating in cross-training exercises with other specialized units within the agency.
- Improved public perception of law enforcement by participating in community outreach programs with the K9 partner.
- Streamlined the process of warrant service operations through the use of K9 partners, minimizing risks to officers and community members.
- Ensured the health and well-being of the K9 partner through proper care, exercise, and nutrition management.
- Located missing persons more efficiently using the specialized skills of the trained K9 partner in search and rescue missions.
- Safeguarded VIPs or dignitaries during visits or events by utilizing K9 security capabilities in a discreet and professional manner.
- Maintained accurate records on K9 training progress, certifications, and deployment outcomes for department review.
- Enhanced crime scene preservation by promptly securing and managing evidence with the help of a skilled K9 partner.
- Increased overall safety at large-scale events by conducting thorough security sweeps with the K9 partner prior to event commencement.
- Established positive connections between law enforcement and local schools through engaging educational presentations involving the role of a K9 handler.
- Followed safety protocols to minimize workplace accidents.
- Facilitated successful investigations leading to arrests through effective evidence collection assisted by the proficient skills of the K9 partner.
- Maintained clean, neat, and hazard-free animal areas to protect individual health and wellbeing.
- Kept animals stimulated with variety of enrichment activities.
- Observed animals closely to understand individual needs and behaviors.
- Modified undesirable behaviors with use of successful and safe behavior modifications techniques.
- Monitored animal health, attention and behavior during training sessions.
- Trained animals to respond to specific cues from both owners and handlers.
- Succeeded in training diverse animals with confident training techniques and trusting relationships.
- Utilized positive reinforcement techniques to successfully train animals.
- Collaborated with veterinarians, animal caretakers and other animal experts on how best to train animals.
- Used skills to assist with rescuing and rehabilitating different animals.
- Administered prescribed medications to animals based on individual needs.
- Delivered public presentations to educate public on animal training and behavior.
Finance Director
MORGAN AUTOMOTIVE
05.2022 - 12.2023
- Knowledge of primary and secondary bank guidelines
- Implementation of dealership policies and procedures
- Analyze credit reports, be able to recognize a conventional deal and turn over accordingly
- Communication with management on problematic deals
- Address missing stipulations communicated from lenders
- Be knowledgeable of state regulations regarding finance and the fair credit reporting act
- Structure deals in accordance with lender and dealership guidelines
- Package out deals accurately for bank contract send-outs
- Adhere to a standard of professional ethics and be respectful to customers
- Perform credit interview, and preparation of credit application
- Verify accuracy of all material information on the credit application and submit to lender
- Maintain confidentiality of customer information
- Disclose financial information to customers
- Sell service contracts
- Maintain good lender relations
- Maintain a lender guide of programs you are currently using and obtain a working knowledge of them
- Evaluate new lender programs
- Maintain a call-in log and contracts in transit log (funding package)
- Extensive knowledge in secondary financing
Finance Manager
NISSAN OF RIVERGATE
09.2019 - 03.2022
- Achieve overall store sales goals and service objectives
- Manage and grow Professional Customer relationships/sales, including building and holding team accountable to executing Customer action plans
- Selection, hiring, development, performance management, coaching, scheduling and engagement of store Team Members
- Ensure execution of all inventory and operational standards
- Coach all Team Members to deliver on Customer expectations
- Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment and completion
- Ability to lead change management
- Embrace diversity and foster a respectful environment for both Customers and Team Members
- Resolve customer complaints regarding sales
- Oversee sales managers and salespeople
- Plan and direct staffing, training, and performance evaluations to develop and control sales programs
- Confer or consult with department heads to plan or coordinate advertising
- Confer with potential customers regarding vehicle needs and advise customers on types of equipment to purchase
- Oversee sales process to ensure all viable deals are given thorough consideration
- Oversee correct disbursement of manufacturer's rebates including but not limited to special programs
- Direct, coordinate, and review activities in sales operations
- Meet with sales managers to plan and implement objectives for achieving volume sales and gross profits
- Assist in hiring & monitoring the performance of sales managers
- Conduct sales training
- Overseeing standards for displaying and merchandising both new and used vehicles as well as reviewing and initialing all promotions before they are finalized
- Coordinating the appropriate supply of new and used vehicles and ordering/acquiring vehicle inventory accordingly
- Meeting monthly with the general manager to review forecasts and profits for the sales department
- Working directly with the general manager on making recommendations on both short and long-range advertising plans, sales promotions, staffing needs, lease promotions and compensation plans
- Attending to customer complaints, ensuring that a high level of customer satisfaction is obtained
- Auditing all appraisals of trade-in vehicles
- Issuing all demonstration vehicles and ensuring that appropriate dealership records are maintained
- Acquire and analyze sales data in order to set correct inventory levels
- Set and maintain correct inventory levels
General Manager
GLOBAL AUTO SHOWROOM
04.2014 - 05.2019
- Resolve customer complaints regarding sales
- Oversee sales managers and salespeople
- Plan and direct staffing, training, and performance evaluations to develop and control sales programs
- Confer or consult with department heads to plan or coordinate advertising
- Confer with potential customers regarding vehicle needs and advise customers on types of equipment to purchase
- Oversee sales process to ensure all viable deals are given thorough consideration
- Oversee correct disbursement of manufacturer's rebates including but not limited to special programs
- Direct, coordinate, and review activities in sales operations
- Meet with sales managers to plan and implement objectives for achieving volume sales and gross profits
- Assist in hiring & monitoring the performance of sales managers
- Conduct sales training
- Overseeing standards for displaying and merchandising both new and used vehicles as well as reviewing and initialing all promotions before they are finalized
- Coordinating the appropriate supply of new and used vehicles and ordering/acquiring vehicle inventory accordingly
- Meeting monthly with the general manager to review forecasts and profits for the sales department
- Working directly with the general manager on making recommendations on both short and long-range advertising plans, sales promotions, staffing needs, lease promotions and compensation plans
- Attending to customer complaints, ensuring that a high level of customer satisfaction is obtained
- Auditing all appraisals of trade-in vehicles
- Issuing all demonstration vehicles and ensuring that appropriate dealership records are maintained
- Acquire and analyze sales data in order to set correct inventory levels
- Set and maintain correct inventory levels
Finance Manager
STADIUM TOYOTA & SCION
06.2006 - 03.2014
- Knowledge of primary and secondary bank guidelines
- Implementation of dealership policies and procedures
- Analyze credit reports, be able to recognize a conventional deal and turn over accordingly
- Communication with management on problematic deals
- Address missing stipulations communicated from lenders
- Be knowledgeable of state regulations regarding finance and the fair credit reporting act
- Structure deals in accordance with lender and dealership guidelines
- Package out deals accurately for bank contract send-outs
- Adhere to a standard of professional ethics and be respectful to customers
- Perform credit interview, and preparation of credit application
- Verify accuracy of all material information on the credit application and submit to lender
- Maintain confidentiality of customer information
- Disclose financial information to customers
- Sell service contracts
- Maintain good lender relations
- Maintain a lender guide of programs you are currently using and obtain a working knowledge of them
- Evaluate new lender programs
- Maintain a call-in log and contracts in transit log (funding package)
- Extensive knowledge in secondary financing
Operations Manager
UNITED STATES ARMY
04.2001 - 02.2008
- Supported daily operations of 5 units
- Provided effective methods in its business operations
- Prepared program budgets, facilitated several programs in the company
- Controlled inventory, handled logistics
- Interviewed, trained, and supervised employees
- Strong leadership background
Education
JM&A Finance School
11.2008
Technical Certificate - Automotive Engineering & Designing - ASE Certified
University Technical Institute
08.2006
Bachelor of Science - Financial Management
USF
05.2006
Academics Diploma -
North Rockland High School
06.1999
Skills
- Strong decision-making
- Critical thinking
- Firearms handling
- Public relations
- Record keeping proficiency
- Emergency response preparedness
- Canine behavior
- Crime scene preservation
- Defensive tactics training
- Canine handling
- K9 operations
- Obedience training expertise
- Explosive detection proficiency
- Scent discrimination training
- Handler protection training
- Search and rescue experience
- Equipment operation
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Relationship building
Certification
Nepopo Silver School
Certified Police Decoy
Ford K9 Detection Courses For Narcotics and EOD
Impact K9 Emergency Care Training
Languages
English
Full Professional
Spanish
Full Professional
Timeline
K9 Handler
Superior K9s
12.2022 - 10.2024
Finance Director
MORGAN AUTOMOTIVE
05.2022 - 12.2023
Finance Manager
NISSAN OF RIVERGATE
09.2019 - 03.2022
General Manager
GLOBAL AUTO SHOWROOM
04.2014 - 05.2019
Finance Manager
STADIUM TOYOTA & SCION
06.2006 - 03.2014
Operations Manager
UNITED STATES ARMY
04.2001 - 02.2008
Technical Certificate - Automotive Engineering & Designing - ASE Certified
University Technical Institute
Bachelor of Science - Financial Management
USF
Academics Diploma -
North Rockland High School
JM&A Finance School
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