JOHN PARSONS
SEARCY ,AR
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
31
31
years of professional experience
Work History
Branch Manager
R & E SUPPLY INC.
01.2009 - 08.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Maintained friendly and professional customer interactions.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
Service Department /Service Order Dispatcher
Wades Heating and A/C
01.2006 - 01.2009
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving customer complaints and grievances.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Received new orders, prepared documentation, and assigned personnel.
- Managed high call volume efficiently to ensure all service requests were promptly attended to.
- Resolved conflicts and addressed customer concerns professionally, maintaining positive relationships.
- Coordinated closely with technicians, ensuring prompt response to service requests.
- Reduced response times by optimizing technician assignments based on location and skill sets.
- Ordered part and supplies for service technicians and stock room
- Filed warranties on parts and equipment to insure proper credit was issued to company in a timely mater
Manufacturing / Production /Plant Maintenance Technician
Sugar Services Inc
12.1993 - 01.2006
- Ensured compliance with safety regulations through strict adherence to guidelines, proper use of PPE, and diligent hazard identification.
- Trained new employees on plant operations, instilling best practices in manufacturing procedures and fostering teamwork among staff members.
- Performed light electrical and heavy mechanical repairs of production equipment to minimize downtime.
- Inspected and maintained equipment to keep items in top working condition.
- Replaced worn or defective parts and adjusted settings to improve performance.
- Improved plant efficiency by conducting regular preventive maintenance and repair tasks on machinery and equipment.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Cleaned, lubricated and calibrated machinery components to maintain peak operating performance.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Used hand and power tools to repair and maintain industrial machinery.
- Trained new employees on proper use and care of tools, machinery, and safety protocols.
- Followed safety protocols to minimize workplace accidents.
Education
High School Diploma -
Southaven High School
Southaven, MSObtained License - Boiler Operator (Low Pressure - Up To 14 Psi)
ITT Technical Institute
Memphis, TNSkills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Attention to detail
- Coaching and mentoring
- Team supervision
- Relationship building and management
- Client relationship management
- Decision-making
- Cash handling
- Team player
- Sales management
- Staff training
- Interviewing and hiring
- Account review
- Product training
- Work prioritization
- Project management
- Sales expertise
- Conflict resolution
- Documentation
- Friendly
- Strategic planning
- Approachable
- Public speaking
- Collections
- Shift scheduling
- Operations management
- Training and development
Timeline
Branch Manager
R & E SUPPLY INC.
01.2009 - 08.2024
Service Department /Service Order Dispatcher
Wades Heating and A/C
01.2006 - 01.2009
Manufacturing / Production /Plant Maintenance Technician
Sugar Services Inc
12.1993 - 01.2006
High School Diploma -
Southaven High School
Obtained License - Boiler Operator (Low Pressure - Up To 14 Psi)
ITT Technical Institute