John Parsons
Systems Administration And IT Support
Madison,WI
Summary
Technical support professional, prepared to bring expertise in diagnosing and resolving technical issues. Proven track record in installing and maintaining hardware and software systems. Valued for effective collaboration with team members and adaptability to changing requirements, showcasing problem-solving abilities and customer service skills.
Overview
3
3
years of professional experience
Work History
Desktop Support Engineer
International Flavors & Fragrances
08.2025 - Current
- Providing comprehensive end-user support, including onboarding, offboarding, account management, and troubleshooting.
- Assisting in managing on-site servers and networking, working closely with off-site teams to maintain operational efficiency.
- Supporting a wide range of office and industry software and hardware.
- Conducting inventory tracking and adhering to legal considerations to ensure compliance and accuracy.
- Collaborating with North American and global IT teams to align strategies and implement best practices.
AI Model Trainer
Scale AI
08.2024 - 08.2025
- Trained and fine-tuned large language models (LLMs) in varying domains; collaborated with machine learning teams to improve model accuracy and ensure high-quality output.
Systems Administrator Intern
Center For High Throughput Computing
01.2024 - 05.2024
- Assisted in maintaining and troubleshooting a Linux-based distributed computing environment to facilitate global scientific research initiatives.
- Collaborated with the Infrastructure/Operations team to implement hardware and software upgrades, ensuring system reliability and performance.
- Developed comprehensive documentation and standard operating procedures to streamline support processes and enhance system usability.
Paging System Upgrade Tech
UW Health - Contract
06.2023 - 09.2023
- Upgraded legacy paging system to a secure, encrypted mobile application, enhancing communication confidentiality.
- Implemented Mobile Device Management (MDM) across personal and corporate mobile devices to ensure security compliance.
- Coordinated with internal teams and external vendors to facilitate the successful deployment of new encrypted pagers and provide ongoing user support.
Education
Associate of Applied Science - Systems Administration
Madison Area Technical College
Madison, WI05-2024
Master of Arts - Slavic Languages and Literatures
University of Michigan
Ann Arbor, MIBachelor of Arts - undefined
The Evergreen State College
Olympia, WASkills
Linux Administration
Server Administration
Hardware Installation
Decommissioning
Maintenance
Python
Powershell
Bash
Timeline
Desktop Support Engineer
International Flavors & Fragrances
08.2025 - Current
AI Model Trainer
Scale AI
08.2024 - 08.2025
Systems Administrator Intern
Center For High Throughput Computing
01.2024 - 05.2024
Paging System Upgrade Tech
UW Health - Contract
06.2023 - 09.2023
Bachelor of Arts - undefined
The Evergreen State College
Associate of Applied Science - Systems Administration
Madison Area Technical College
Master of Arts - Slavic Languages and Literatures
University of Michigan