John Pastor-Raquel
Cedar Park,TX
Summary
Seasoned professional with a proven track record in navigating the dynamic landscape of online platform business operations. Thriving in environments characterized by constant evolution, I bring robust adaptability and strategic acumen to drive success in the ever-changing digital realm.
Overview
11
11
years of professional experience
Work History
Trust and Safety Analyst
Accenture
01.2020 - 08.2023
- Proficient in content moderation, ensuring adherence to constantly evolving rule sets and guidelines
- Skilled in implementing and adapting to frequently changing rule sets, maintaining accuracy and efficiency
- Experienced in working collaboratively within large, diverse teams, effectively navigating various cultural backgrounds and communication styles
- Demonstrated ability to meet productivity standards and performance rates, consistently delivering high-quality results
- Strong attention to detail and analytical skills, ensuring thorough content review and moderation
- Proven track record of managing workload effectively in fast-paced environments, prioritizing tasks to meet deadlines
- Excellent communication and interpersonal skills, fostering positive working relationships with team members and stakeholders
- Adaptability and resilience in handling challenging and sensitive content with professionalism and discretion
- Continuous learner, staying updated on industry trends and best practices in content moderation and online community management
Platform Experience Associate
BCForward
02.2018 - 01.2020
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Streamlined moderation processes by implementing effective content filtering tools and techniques.
- Collaborated with cross-functional teams to develop comprehensive content guidelines and policies.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
Prime Now Associate
Amazon
06.2017 - 01.2018
- Managed customer orders from initiation to delivery, ensuring accuracy and timeliness.
- Coordinated with various internal teams including sales, logistics, and inventory management to fulfill customer orders efficiently.
- Implemented strategic problem-solving techniques to address any order-related issues or discrepancies promptly and effectively.
Executive Assistant
Inmobiliaria Pastor Fasquelle
08.2012 - 12.2015
- Provided high-level administrative support to executives in a fast-paced real estate firm, ensuring smooth day-to-day operations.
- Coordinated and managed executive calendars, scheduling appointments, meetings, and property showings efficiently.
- Played a key role in property management by showing business spaces for rent to potential tenants, providing detailed information and facilitating negotiations.
Assistant/ Media Technician
Big Heavy World
09.2012 - 12.2012
- Provided comprehensive administrative support as an assistant at a dynamic radio station, effectively managing schedules, coordinating meetings, and handling correspondence.
- Demonstrated technical expertise as a media technician, responsible for the setup, operation, and maintenance of audiovisual equipment and broadcasting systems.
- Utilized cutting-edge technology and software tools to capture, edit, and stitch together immersive 360-degree footage of concert venues, enhancing the station's promotional efforts.
Special Projects Assistant
Agencia Marítima Global
05.2012 - 07.2012
- Performed clerical duties at a maritime shipping company, ensuring the efficient organization, processing, and digitization of all physical documentation related to shipping operations.
- Implemented digitization initiatives to transition from paper-based to electronic documentation systems, enhancing efficiency, accuracy, and accessibility of shipping records.
Education
Bachelor of Science - Business Administration
Champlain College
Burlington, VT08.2012
Skills
- Computer proficiency
- Logistics Software
- Communication skills
- Organizational know-how
- People skills
- Collaboration talent
- Problem-solving abilities
- Quality Assurance
- Cultural Awareness
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Russian
Elementary
Timeline
Trust and Safety Analyst
Accenture
01.2020 - 08.2023
Platform Experience Associate
BCForward
02.2018 - 01.2020
Prime Now Associate
Amazon
06.2017 - 01.2018
Assistant/ Media Technician
Big Heavy World
09.2012 - 12.2012
Executive Assistant
Inmobiliaria Pastor Fasquelle
08.2012 - 12.2015
Special Projects Assistant
Agencia Marítima Global
05.2012 - 07.2012
Bachelor of Science - Business Administration
Champlain College