Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

John Pastor-Raquel

Cedar Park,TX

Summary

Seasoned professional with a proven track record in navigating the dynamic landscape of online platform business operations. Thriving in environments characterized by constant evolution, I bring robust adaptability and strategic acumen to drive success in the ever-changing digital realm.

Overview

11
11
years of professional experience

Work History

Trust and Safety Analyst

Accenture
01.2020 - 08.2023
  • Proficient in content moderation, ensuring adherence to constantly evolving rule sets and guidelines
  • Skilled in implementing and adapting to frequently changing rule sets, maintaining accuracy and efficiency
  • Experienced in working collaboratively within large, diverse teams, effectively navigating various cultural backgrounds and communication styles
  • Demonstrated ability to meet productivity standards and performance rates, consistently delivering high-quality results
  • Strong attention to detail and analytical skills, ensuring thorough content review and moderation
  • Proven track record of managing workload effectively in fast-paced environments, prioritizing tasks to meet deadlines
  • Excellent communication and interpersonal skills, fostering positive working relationships with team members and stakeholders
  • Adaptability and resilience in handling challenging and sensitive content with professionalism and discretion
  • Continuous learner, staying updated on industry trends and best practices in content moderation and online community management

Platform Experience Associate

BCForward
02.2018 - 01.2020
  • Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
  • Streamlined moderation processes by implementing effective content filtering tools and techniques.
  • Collaborated with cross-functional teams to develop comprehensive content guidelines and policies.
  • Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.

Prime Now Associate

Amazon
06.2017 - 01.2018
  • Managed customer orders from initiation to delivery, ensuring accuracy and timeliness.
  • Coordinated with various internal teams including sales, logistics, and inventory management to fulfill customer orders efficiently.
  • Implemented strategic problem-solving techniques to address any order-related issues or discrepancies promptly and effectively.

Executive Assistant

Inmobiliaria Pastor Fasquelle
08.2012 - 12.2015
  • Provided high-level administrative support to executives in a fast-paced real estate firm, ensuring smooth day-to-day operations.
  • Coordinated and managed executive calendars, scheduling appointments, meetings, and property showings efficiently.
  • Played a key role in property management by showing business spaces for rent to potential tenants, providing detailed information and facilitating negotiations.

Assistant/ Media Technician

Big Heavy World
09.2012 - 12.2012
  • Provided comprehensive administrative support as an assistant at a dynamic radio station, effectively managing schedules, coordinating meetings, and handling correspondence.
  • Demonstrated technical expertise as a media technician, responsible for the setup, operation, and maintenance of audiovisual equipment and broadcasting systems.
  • Utilized cutting-edge technology and software tools to capture, edit, and stitch together immersive 360-degree footage of concert venues, enhancing the station's promotional efforts.

Special Projects Assistant

Agencia Marítima Global
05.2012 - 07.2012
  • Performed clerical duties at a maritime shipping company, ensuring the efficient organization, processing, and digitization of all physical documentation related to shipping operations.
  • Implemented digitization initiatives to transition from paper-based to electronic documentation systems, enhancing efficiency, accuracy, and accessibility of shipping records.

Education

Bachelor of Science - Business Administration

Champlain College
Burlington, VT
08.2012

Skills

  • Computer proficiency
  • Logistics Software
  • Communication skills
  • Organizational know-how
  • People skills
  • Collaboration talent
  • Problem-solving abilities
  • Quality Assurance
  • Cultural Awareness

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Russian
Elementary

Timeline

Trust and Safety Analyst

Accenture
01.2020 - 08.2023

Platform Experience Associate

BCForward
02.2018 - 01.2020

Prime Now Associate

Amazon
06.2017 - 01.2018

Assistant/ Media Technician

Big Heavy World
09.2012 - 12.2012

Executive Assistant

Inmobiliaria Pastor Fasquelle
08.2012 - 12.2015

Special Projects Assistant

Agencia Marítima Global
05.2012 - 07.2012

Bachelor of Science - Business Administration

Champlain College
John Pastor-Raquel