John Patrick Blacquiere

A seasoned industry professional and people leader with over 25 years of experience in Global Business Travel & Expense Management. Proven expertise within global account management, customer success, and service delivery. Skilled in corporate travel, meetings, global mobility, supplier management, and contract negotiation. Proficient within the categories of relocation services, expense reconciliation, corporate card management, and crafting travel and expense policies. Strong emphasis on effective communication and open dialogue to build strong internal and external business relationships within a matrix environment, maintaining sharp focus on customer retention and driving incremental revenue for the enterprise through sales of travel-related customer product solutions, technologies and other value-add services. Detail-oriented and data-driven, leveraging analytics to formulate informed decisions, monitor spend, and manage costs. A proactive drive for results, combined with a highly collaborative team spirit, has led to noteworthy contract awards, accolades, and propelled business growth.

Seasoned Director with background in strategic planning, team leadership, and performance optimization. Known for driving company growth by developing efficient operational strategies and fostering professional relationships. Demonstrated abilities in problem solving, decision making, and communication skills to influence key stakeholders. Proven record of delivering innovative solutions and achieving organizational goals.

• English, Proficient
• French, Proficient

• Proficient in Galileo and Sabre GDS reservations systems, Site administration for SAP Concur Travel & Expense and Get There, Global Matrix Accounting, ADS, AS 400 Global Max Vision Reporting back-office systems.
• Corporate Training: Negotiating Skills, Business Development, Presentation Skills, Quest for Quality, Fundamentals of Corporate Travel Management, Building Customer Relationships, Diagnostics Consulting, creating a Culture of Strategy Execution, Developing Executive Presence and Strategic Thinking.

• Fiscal oversight for managing monthly Account Management and Operations P&L, identifying anomalies and resolving an allocation discrepancy with salaries and credit card reconciliation, producing a +32% positive to budget.
• Developed and implemented a monthly data process, creating a comprehensive global scorecard to measure key performance indicators, compliance, and assess service delivery across fifty countries, enhancing customer satisfaction and mitigating service level discrepancies.
• Recipient of the 2008 American Express Star Performer Award and two-time recipient of the CWT Customer Impact Award (2015 & 2018) in recognition of delivering significant contributions to client management retention and exceeding targeted revenue goals for the enterprise.
• Leveraging insights from studies conducted by Accenture, Deloitte, and the Global Business Travel Association to benchmark travel programs against industry standards and peer groups, adapting the program to evolving market challenges and sustainability requirements.