John Patterson
Richmond,VA
Summary
Hardworking Correctional Officer skilled in managing correctional functions and monitoring inmate behavior. Employs sound judgment and verbal de-escalation tactics to maintain order and prohibit dangerous situations. Skillfully detects contraband during cell searches.
Overview
5
5
years of professional experience
Work History
Correctional Officer
Riverside Regional Jail
01.2022 - Current
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Completed intake paperwork, fingerprints, and searches.
- Booked new inmates into facility and processed inmates for release.
- Conducted security checks of inmates and living areas.
Cashier
Chipotle
03.2020 - 11.2020
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Built relationships with customers to encourage repeat business.
Barista
Starbucks
10.2019 - 03.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
Customer Service Associate
GO Car Wash
07.2018 - 10.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Provided training and support to new associates to help provide high-quality customer service.
Education
Certified Jail Officer - 107th Basic Jailor Academy
Crater Criminal Justice Training Academy
Disputanta, VA06.2023
Skills
- Safety and Security
- Suicide Prevention Training
- Booking Procedures
- Criminal Law
- Self-Defense Techniques
- Ethical Standards of Conduct
- Contraband Inspections
- Firearm Operations
Affiliations
American Red Cross
Heights Church
American Red Cross
I began volunteering for the American Red Cross back in 2022. Since then I have donated blood and volunteered for more than 80 hours. My experience was great because I was able to help the honorable people who donate blood to save lives.
Martial Arts
In my free time I love to take martial arts classes which include Brazilian Jiu Jutsu and Wrestling
Timeline
Correctional Officer
Riverside Regional Jail
01.2022 - Current
Cashier
Chipotle
03.2020 - 11.2020
Barista
Starbucks
10.2019 - 03.2020
Customer Service Associate
GO Car Wash
07.2018 - 10.2019
Certified Jail Officer - 107th Basic Jailor Academy
Crater Criminal Justice Training Academy
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