Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Hi, I’m
John Patterson
Abbottstown,PA
Summary
Overview
13
years of professional experience
Work History
Foot LockerLancaster, PA
Store Manager
11.2022 - Current
Job overview
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
JDCS Enterprise dba McDonald'sAbbottstown, PA
General Manager
02.2011 - Current
Job overview
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Managed shrink processes and inventory levels for corrective action planning to save costs.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Tracked monthly sales to generate reports for business development planning.
- Oversaw new employee hiring and onboarding procedures, developing guidelines, designing standard interviews and participating in selection and training of new hires.
- Conducted interviews to ensure solid cultural alignment between client and candidate.
- Prepared employees for assignments by establishing and conducting orientation and training programs.
- Optimized processes by training employees to apply industry best practices and observe protocols.
- Managed recurring HR processes.
- Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organization.
- Worked with HR advisors and HR representatives on establishing consistent hiring practices.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
Education
Fashion Institute of TechnologyNew York, NY
from Sneaker Essentials
05.2019
University Overview
This is program offered by Yellow Brick in partnership with Complex and the Fashion Institute of NYC. It takes the students thru the following focuses:
- Sneaker History and Culture
- Sneaker Design
- Sneaker Manufacturing and Production
- Sneaker Distribution and Retail
- Brand Strategy and Marketing
- Sneaker Meadia
Hamburger UniversityChicago, IL
Certification from Resturant Leadership
10.2014
University Overview
- This is the culmination of all the training courses required by McDonald's for become a General Manager.
- Focuses on: Team Development, Profitability, Community Relations, Self Development, and Operations
- Gold Hat Award Winner Recipient
Liberty UniversityLynchburg, VA
Bachelor of Arts from Education
University Overview
Skills
- Employee engagement
- Staff compensation
- Personnel information systems
- Compliance
- Leadership development
- Recruitment and hiring
- Training development
- People skills
- Team building
- Decision-making
- Schedule management
- Profit and loss accountability
- Effective leader
- Coaching and mentoring
- Verbal and written communication
- Staff training/development
- Employee scheduling
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Everything negative - pressure, challenges - is all an opportunity for me to rise.
Timeline
Store Manager
Foot Locker
11.2022 - Current
General Manager
JDCS Enterprise dba McDonald's
02.2011 - Current
Fashion Institute of Technology
from Sneaker Essentials
Hamburger University
Certification from Resturant Leadership
Liberty University
Bachelor of Arts from Education